Customer Service Representative - Supply Chain

Job Responsibilities:

• Interfaces with internal and external customers, including coordinating activities with Client functional areas, manufacturing, sales, distribution, and field service.
• Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery, and billing inquire.
• Performs all order error/processing and maintenance functions for order-base and proposal-based orders.
• Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting.
• Pro-actively solves problems with customer interaction that results in positive feedback and improved relationship.
• Provides product information which may include some technical information.
• Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites.

Skills:

• Are a fast learner and willing to travel periodically for training opportunities.
• Have excellent verbal and written communication skills.
• Are flexible and have the proven ability to prioritize work, work independently and meet deadlines.
• Have the ability to foster and maintain a good working relationship with people outside and inside of the Company.
• Have strong mediation, negotiation and facilitation skills.
• Have working knowledge of computer operating systems, specifically Microsoft Windows.
• Have experience with standard business application software including MS Word, MS Excel and MS Access.

Education/Experience:

• SAP experience is preferred.