Family Self Sufficiency Coordinator

At  Quadel , we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward.

JOB SUMMARY
Coordinates the Family Self-Sufficiency Program. Conducts Housing Counseling sessions. assists residents in becoming employed and becoming welfare free. conducts needs assessments, refers clients to community agencies and educational facilities. coordinates training schedules and programs. maintains records and files. prepares reports.  Responsible for planning, developing, implementing, maintaining, evaluating and overseeing programs designed to increase the economic self-sufficiency of low-income families to reduce their need for subsidized programs and services.

DUTIES AND RESPONSIBILITIES

• Maintains program records, files, and reports.
• Prepares program grants and required reports as needed.
• Conducts training for participants as needed.
• Counsels clients regarding domestic and medical problems and on educational issues and available training programs.
• Maintains escrow account information and growth. determine escrow eligibility.
• Advises clients concerning homeownership. advises clients on accrual, utilization and receipt of FSS escrow funds.
• Provides consultation on development and setting of Individual service training plans.
• Conducts periodic reviews and follow-ups to make assessments and adjustments on goals. terminates participation in program.
• Develops evaluation tools to determine program strengths and weaknesses.
• Conducts needs assessments and interviews of new clients.
• Maintains detailed records and files regarding appointments, visits and other client contact activities. prepares monthly reports and provides statistical data on program. files the HUD reports.
• Maintains contact with community agencies and educational institutions.
• Plans, coordinates and implements special programs such as the homeownership program.
• Manages the waiting list, fills vacancies, coordinates the selection process for new participants and grants contract extensions.
• Prepares housing counseling grant applications and administers housing counseling program grants.
• Collaborates with surrounding organizations that support FSS by board appointments and committees. participates and trains in special programs offered to the community.

• Revises and reviews FSS action plan annually.
• Works closely with staff to link clients to additional services.
• Develops and chairs “Program Coordinating Committee” made up of community representatives such as bankers, educators, work force investment advisors, etc.
• Performs homeownership counseling to prospective homebuyers. counsels on topics such as debt management, credit improvement and repair, budgeting, preparing for homeownership.
• Educates and advises prospective applicants on housing programs as well as other  programs.
• Works with low and moderate income residents to increase income and replace public assistance.
• Performs counseling to current renters, informs renters of rights under Landlord Tenant Laws and Fair Housing.
• Conducts needs assessments and interviews of new clients.  Conducts periodic reviews and follow-ups to make assessments and adjustments on goals. terminates participation in program.
• Maintains detailed records and files regarding appointments, visits and other client contact activities. prepares monthly reports and provides statistical data on program. files the HUD reports.
• Develops and enhances cooperative professional relationships with local community agencies such as schools, businesses, churches, and civic organizations.  Makes presentations and maintains contact with community agencies and educational institutions.
• Develops training and educational materials that can be used to promote homeownership and other self-sufficiency issues for the purpose of financial education.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Performs other duties as requested.

SUPERVISORY RESPONSIBILITIES
None.

QUALIFICATIONS

• Any combination of education and experience equivalent to graduation from an accredited college or university with major course work in social work or related field and extensive office management and case management experience.

• Thorough knowledge of the objectives, practices and techniques of counseling and interviewing. thorough knowledge of community assistance agencies.
• thorough knowledge of homeownership/purchase procedures.
• thorough knowledge of the techniques and practices of case management.
• good oral and written communication skills a must
• Ability to conduct interviews and analyze problems objectively.
• Ability to counsel clients on problems and to communicate ideas clearly and concisely, both orally and in writing.
• Ability to conduct training classes to promote self-sufficiency.
• Ability to establish and maintain effective working relationships with clients and associates.
• Ability to use computer effectively to prepare reports, track data, etc.
• Must obtain required certifications within specified timelines.
• Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.
• Professional working proficiency in Spanish/Creole a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Occasionally required to stand.
• Occasionally required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
• Occasionally/required to lift/push/carry items up to 25lbs.

Quadel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other protected status under applicable law.

Quadel complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified individuals with disabilities throughout the hiring process.

Employment is contingent upon successful completion of pre‑employment requirements, which may include background screening, pre-employment drug test and verification of credentials.

This job description reflects the general nature of the position and is not an exhaustive list of duties or responsibilities.