Senior Client Success Manager
VirtualVocations
Managing a portfolio of approximately 15 strategic clients, the full-time Senior Client Success Manager will drive long-term partnerships, customer retention, and revenue growth while working remotely in the USA. Key responsibilities Manage and grow a portfolio of strategic clients, providing tailored solutions and anticipating client needs Lead Executive Business Reviews and build trusted relationships to influence strategic direction Monitor portfolio health and develop annual account plans to ensure customer success and mitigate risks Required qualifications Proven experience managing strategic customer relationships within SaaS, fintech, or financial services Strong commercial acumen with a focus on identifying value-creating opportunities Exceptional executive communication skills for navigating complex conversations Ability to prioritize multiple complex projects independently Intellectual curiosity with a consultative mindset to uncover business challenges
Vacancy posted 15 days ago
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