Account Lead

Position Summary

The Account Lead will serve as the dedicated point of contact for a key client. This individual serves as the liaison between the client and warehouse operations. The Account Lead must understand client expectations while partnering with operations to ensure outstanding, customized service.

This individual is responsible for providing operational support at a warehouse location to ensure efficient and timely pick-up and delivery, handling of customer orders, and shipments. Ensures compliance with safety, security, regulatory, and company policies.

Daily responsibilities and activities include but are not limited to order and inventory management, customer service, data entry, report generation and analysis, auditing, quality and control, internal and external communications, transportation coordination, and miscellaneous administrative duties.

Essential Duties and Responsibilities

Duties include but are not limited to the following:
• Advocate on key client's behalf by maintaining open lines of communication with client via phone, email, and MS Teams to ensure that expectations are met
• Research shipment tracking requests and provide feedback, including resolution of misplaced orders
• Monitor, manage, and modify orders when necessary
• Utilize a variety of MS Office programs and other warehouse management systems as necessary
• Handle customer specific requests pertaining to lot specific orders, order cuts, rush orders, and UPC dating
• Audit receipts and outbound orders as relates to piece count, accuracy, and expiration dates
• Inventory management, discrepancy resolution, and adjustments
• Project management
• Train and provide guidance to warehouse associates as needed
• Other duties as assigned

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work independently with appropriate leadership oversight
• Excellent customer service, time management, and teambuilding skills
• Ability to work effectively in a fast-paced environment
• Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately
• Able to utilize sound, independent judgment and make responsible decisions and recommendations
• Excellent follow-through and detail orientation
• Able to effectively utilize computer programs including Word, Excel, and Transportation Management System
• Ability to work with a variety of people and personality types
• Able to work within a fast-paced team environment
• Work as necessary to meet customer needs
• Must be able to work in warehouse environment with varying temperatures

Minimum Education and Experience
• Prior warehouse experience preferred
• College degree preferred

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing for much of the day. The employee must frequently lift and/or move items up to 50 pounds and be able to stand/walk for up to 10-12 hours. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings.
• Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations.
• Work Environment: This position is primarily performed in a warehouse and office with varying degrees of temperatures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice.

eShipping LLC is an equal opportunity employer.