Account Manager

Manage client relationships and drive growth About OpenTrack Inc. At OpenTrack, we're tackling the fragmented data and workflows of the trillion dollar logistics industry. Using data collected in real time from hundreds of sources, we help customers keep their cargo moving efficiently, on time and at a cost savings.Our customers are some of the most iconic brands and logistics companies in the world, and we have already transformed the way they work.We are an international team (Nashville, New York, Europe) with a growing presence at our Nashville HQ. Description We value autonomy, curiosity, and having a good time. We’re seeking a qualified candidate to join our team as an Account Manager . Qualifications 3-5 years of experience in a sales/account management or client-facing role, preferably in the b2b Software industry Comfortable using AI tools and prompts; enjoys experimenting with AI tools Client-centric mindset, with a strong focus on delivering exceptional client outcomes Ability to understand and address clients' current and future business goals and challenges, translating them into relevant solutions and strategic account plans Deep curiosity and a genuine interest in understanding clients' needs to provide tailored solutions using the OpenTrack platform Impeccable attention to detail, with a passion for analyzing metrics and identifying opportunities for improvement Strong business acumen and the ability to understand clients' financial requirements Responsibilities As an Account Manager, your primary responsibility will be to help clients grow their business and maximize the value they receive from OpenTrack. This involves gaining a deep understanding of their supply chain operations and collaborating with them to find innovative solutions You will be the main point of contact for clients, ensuring a high level of professionalism and attention to detail in managing their experience Building and nurturing relationships with key stakeholders within client organizations will be crucial to empower clients and strengthen their partnership with OpenTrack Conduct regular meetings with clients to monitor their account health, identify areas for improvement, and proactively address any concerns Leverage your knowledge of clients' businesses to identify and pursue upsell, cross-sell, and renewal opportunities, contributing to the growth of OpenTrack and increased value for our clients We are proud to be an equal opportunity employer that values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr OpenTrack, INC.