Clinic Manager

Location: 2 NWS Clinics (Westlake Village / Encino) Salary Range: $73,000 - $76,000 annually Job Description The Clinic Manager at Neuro Wellness Spa oversees the efficient and effective operations of two NWS clinics, ensuring high-quality patient care and adherence to clinical protocols. This role involves a diverse range of responsibilities including but not limited to: Clinical Protocols: Implementing and maintaining clinical protocols across both clinics. Oversight of site protocols including outreach to outside medical professionals, patient testimonials, patient recalls, mail/faxes management, power/internet/EHR outage protocol, data gathering/entry, signed/locked notes, TMS attendance Urgency and oversight of TMS referral pathway to facilitate clinical and operational excellence Reputation Management: Addressing and responding to patient complaints promptly and professionally. Coordinating with admins, TMS techs, physicians, and other staff to resolve issues reported by patients. Oversight of patient testimonial requests Staff Engagement: Assisting in the creation and implementation of training schedules and orientations for new hires. Mentoring, monitoring, and training new staff members. Enforcing dress code and professionalism standards Managing staff scheduling and identifying coverage for PTO requests and emergent absences. Report schedule changes to payroll including vacation requests, sick days, emergencies etc. Fully cross‑trained as an admin and TMS Tech and able to provide coverage for emergent tech/office admin absences Quality Assurance: Conducting performance reviews of site staff Facilitating professional development opportunities for clinical staff. Ensuring compliance with clinical standards and monitoring the patient experience. Compliance: Maintaining clinic signage and practice management certifications as per compliance standards. Displaying practice management certifications as per compliance standards Ensuring adherence to federal and state laws and guidelines such as OSHA, CLIA, HIPAA, and FMLA. Oversight of staff licensures, CPR certifications, HIPAA compliance, and medical records management. Facilities Management: Monitoring clinic cleanliness, safety, and maintenance across all sites. Purchasing supplies and exploring competitive pricing for supplies and external vendors. Overseeing the servicing and maintenance of TMS devices. Advancements and Improvements: Recommending and implementing novel improvements for enhanced office efficiency and improved patient care. Requirements Bachelor's degree or 8+ years of relevant experience. Master's degree in a relevant field preferred. 3+ years of experience in healthcare management, preferably in a psychiatric setting. Strong understanding of clinical protocols and regulatory compliance. Excellent interpersonal, communication, leadership, and problem‑solving skills. Proficiency with Electronic Health Records (EHR). Proficiency with DrChrono preferred. Proficiency in Microsoft Office Suite Ability to prioritize responsibilities and work effectively in a fast‑paced environment. Availability for On‑Call Duties to handle urgent matters outside of clinic operational hours. Benefits Competitive salary within the range of $73,000 - $76,000 annually. Medical benefits (health, vision, dental), life insurance, 401k, and other benefits package. Opportunities for professional development and advancement within the organization. Neuro Wellness Spa is committed to providing exceptional patient care and fostering a supportive work environment for its staff. Join our team and contribute to our mission of improving mental health outcomes #J-18808-Ljbffr