District Manager

Position Overview The District Manager (DM) is a dynamic leader responsible for driving operational excellence, team performance, and superior customer experiences across a portfolio of service locations – including car washes, quick lube centers, and retail convenience stores – within a defined geographic district. Reporting to the Director of Operations, the DM plays a pivotal part in achieving Spotless Brands’ strategic growth, financial targets, and brand standards. The DM collaborates closely with the District Manager (Lube) and District Manager (Convenience Store) to ensure alignment across all business lines and drives overall site performance and seamless customer experience. Description The DM ensures consistent execution of operational policies, facility standards, and service delivery across all sites. They lead, coach, and develop General Managers and Site Managers to maximize performance, build strong talent pipelines, and foster a culture of accountability, safety, and continuous improvement. This role requires frequent on‑site presence, strong influence across all levels, and a relentless focus on people development, customer satisfaction, and profitable growth. Essential Functions Oversee the daily operations, sales, and profitability of multiple locations across an assigned district. Ensure operational standards and compliance protocols are consistently executed across all business lines – including car wash, oil change, and convenience store operations – focusing on inventory control, service bay efficiency, merchandising, and retail cleanliness. Administer and manage individual site budgets and overall district financial performance, ensuring adherence to labor targets, cost controls, and revenue goals. Analyze operational trends and lead targeted improvement plans, addressing throughput times in car washes and oil change centers, shrink reduction in convenience stores, and upsell services across all locations. Lead all district‑level initiatives, projects, and campaigns to ensure timely execution and alignment with brand standards. Foster a culture of continuous improvement, ownership, and operational discipline at all locations. Perform other duties as assigned to support the team and the needs of the business. Talent Management & Leadership Development Hire, onboard, and train high‑performing Site Managers and Managers‑in‑Training (MIT) in collaboration with HR and the Director of Operations. Build and execute succession plans for critical site roles across the district. Provide regular coaching, feedback, and development opportunities to direct reports, ensuring readiness for promotion and role expansion. Address employee performance concerns and implement disciplinary actions in collaboration with HR and operational leadership. Promote a people‑first culture focused on accountability, inclusion, and professional growth. Promote a “One Team” Spotless Brands culture across the district, leading change through consistent standards, collaboration, and team accountability. Customer Experience & Brand Standards Champion consistent, high‑quality customer experience at every site by holding teams accountable to Spotless Brands’ brand and service standards. Manage escalated customer issues with professionalism and empathy, ensuring timely resolutions and reinforcing customer trust. Lead district initiatives focused on improving customer satisfaction, loyalty, and service execution. Encourage innovation and site‑level engagement through team and individual contests or performance‑based recognition. Cross‑Functional Collaboration & Communication Serve as the primary point of contact between site leadership and corporate support centers such as HR, marketing, and maintenance. Partner closely with maintenance teams to ensure all sites are operational and meet safety and service expectations. Communicate clearly with the Director of Operations to provide updates on district performance, team development, and operational risks. Compliance, Safety & Facility Oversight Ensure all locations comply with OSHA, company safety standards, and operational policies. Enforce consistent use of personal protective equipment (PPE) and proper inventory controls. Monitor compliance with uniform policies, site cleanliness, and preventive maintenance schedules. Provide ongoing safety training and compliance audits to ensure a safe and efficient work environment. Site Type Variations Express sites prioritize high‑throughput exterior wash operations with a strong focus on speed, automation, and membership sales. Full‑service sites include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher‑touch customer experience. Flex sites combine full‑service and express wash models and may include additional profit centers such as convenience store and/or lube center. Education and Experience High School Diploma or equivalent required; bachelor’s degree in business, operations management, or related field preferred. Minimum of 5 years of multi‑unit management experience in retail, service, automotive, hospitality, or similar industries. Proven track record of achieving financial goals and leading customer‑focused teams. Experience managing full‑cycle talent activities including hiring, development, performance, and retention. Valid driver’s license and ability to travel within the assigned district. Must meet all required certification and regulatory compliance standards applicable to the role. Must be able to successfully pass a background check in accordance with company policies and applicable laws. Knowledge, Skills, and Abilities Deep understanding of multi‑unit retail or service‑based operations. Knowledge of budgeting, labor management, sales forecasting, and P&L accountability. Strong familiarity with people development, succession planning, and HR best practices. Understanding of safety, compliance, and environmental standards. Exceptional leadership, coaching, and performance management skills. Strong financial acumen and ability to interpret operational and sales data. Highly effective communication, conflict resolution, and decision‑making skills. Strong project management, time management, and organizational skills. Proficiency in Microsoft Office Suite, operational reporting tools, and familiarity with workforce management platforms. Ability to lead a geographically dispersed team and create alignment across functions. Ability to work a flexible schedule, including evenings and weekends, and travel within the assigned district. Ability to operate in a fast‑paced, results‑driven environment while managing multiple priorities. Physical ability to stand, walk, and perform light tasks, including site walk‑throughs and basic facility assessments. Physical Requirements Travel frequently within the assigned geographic territory, including driving for extended periods (approximately 60%). Walk, stand, and move on uneven, wet surfaces through sites. Stoop, crouch, bend, twist, carry, reach, push, and pull frequently. Lift and carry up to 50 pounds without assistance for work‑related materials. Work outdoors and efficiently in all weather conditions. Work on your feet in a fast‑paced, physically active environment. Operate in varying noise levels, including loud machinery, tools, or high‑traffic areas. Use personal protective equipment (gloves, eyewear, etc.) as required. Flexibility to work non‑traditional hours, including evenings and weekends, as business needs or emergencies arise. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly. Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities and it is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E‑Verify to check employment eligibility. #J-18808-Ljbffr