ASSISTANT MANAGER

Job Description

Job Description

Job Description: Assistant Store Manager

Reports to: Store Manager
Location: San Juan
Position Type: Full-time / Exempt

Position Purpose

Support the Store Manager in the daily administration of operations, ensuring exceptional customer service, adherence to quality, hygiene, and food safety standards, as well as efficiency in staff management, inventory control, and sales performance.

Key Duties and Responsibilities

• Assist the Store Manager in supervising and coordinating store staff activities.

• Ensure proper store opening and closing procedures are followed.

• Supervise the preparation, presentation, and quality of food and beverages.

• Ensure compliance with hygiene, food handling, and occupational safety standards.

• Assist in managing inventories, controlling waste, and placing supplier orders.

• Handle customer service situations, resolving complaints or incidents professionally.

• Monitor employee performance and support ongoing staff training.

• Assist in creating work schedules, tracking attendance, and preparing sales reports.

• Act as Store Manager in his/her absence to ensure operational continuity.

• Ensure compliance with internal policies and uphold the company’s corporate image.

Job Requirements

• High school diploma or equivalent (associate or bachelor’s degree in business administration, Hospitality, or related field preferred).

• Minimum of 1–2 years of experience in supervisory or leadership roles within restaurants, cafés, or food retail environments.

• Basic knowledge of inventory control, cash handling, and customer service.

• Strong communication, leadership, and conflict resolution skills.

• Availability to work weekends, holidays, and rotating shifts.

• Basic computer literacy and experience with POS (Point of Sale) systems.

Core Competencies

• Leadership and teamwork

• Customer and quality orientation

• Responsibility and punctuality

• Organization and attention to detail

• Ability to work under pressure