Routing Administrative Assistant

Job Description

Job Description

Envocore, LLC is an established national leader engaged in the engineering, designing and installation of energy-efficient systems. Our company designs and installs projects for a wide range of Government, Commercial, Industrial, Educational, Medical, Institutional and Retail facilities across the United States.

SUMMARY: Provide day-to-day administrative support to the Operations and Routing teams by creating work orders as needed, maintaining property and multi-family complex information for scheduling, reviewing Can’t Complete work order data, and creating QC work orders for field staff. This role helps improve work order flow, scheduling accuracy, and operational visibility.

DUTIES AND RESPONSIBILITIES:

• Open work orders requested by LVTs throughout the workday based on established operational guidelines.

• Assist with reviewing the Ensight map to identify apartments, condominiums, and residential complexes for inclusion in the complex log.
• Maintain and update complex log information used by Operations to communicate with properties for scheduling purposes.
• Review Can’t Complete workorders.
• Create QC work orders, including NCR, AMI-AMI, and other related quality control work order types.
• Coordinate with on-site operations personnel to ensure work orders are opened accurately and only when appropriate.
• Support data accuracy, documentation, and communication between field teams and Operations.

• Performs other related duties as assigned by management.

QUALIFICATIONS:

• Strong attention to detail and accuracy when working with operational data.
• Ability to follow procedures and apply judgment when determining whether a work order should be opened.
• Comfortable learning mapping, scheduling, and work order systems.
• Good written and verbal communication skills.
• Ability to work closely with field teams, Operations, and scheduling personnel.
• Dependable, organized, and able to manage multiple tasks during the workday.
• Knowledge of computers, Microsoft Excel, Word, and routing software.

COMPETENCIES:

• Quality-- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability-- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality -- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability-- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently be able to sit for long periods of time.

• Frequently be able to enter data for long periods of time.

Work Days: Monday-Friday

Work Hours: 8am-4:30pm

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.