ServiceNow HRSD BSA

ServiceNow HRSD BSA – Contract Position Location: Sunnyvale, CA. Pay Rate: $70–$75 per hour. Job Responsibilities Collaborate with HR stakeholders and People Systems team to elicit, document, and prioritize requirements for HRSD modules, focusing on Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro. Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities. Partner with the ServiceNow HRSD Architect and development teams to design scalable, efficient HRSD solutions. Translate business needs into functional specifications, user stories, acceptance criteria, and process flows. Assist in sprint planning, backlog grooming, and prioritization of stories with HR business stakeholders. Support SIT and UAT, including test case preparation, execution, and validation for new functionality and upgrade initiatives. Support design, testing, and rollout of HR Agent Workspaces (Configurable), ensuring workflows are efficient and aligned with HR operational needs. Configure and optimize Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations. Support ongoing HRSD operations, including minor enhancements, defect fixes, and incident triage. Monitor SLA compliance for incident resolution and defect turnaround. Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency. Work with teams to support Workday HCM and other HR system integrations, ensuring data accuracy and consistency across HRSD modules and integrated systems. Act as a liaison between HR, IT, and development teams to align on requirements, timelines, and priorities. Facilitate workshops, demos, and training sessions to ensure adoption of HRSD solutions. Identify opportunities to enhance HRSD processes, tools, and agent experiences. Stay updated on ServiceNow HRSD best practices, new releases, and emerging capabilities relevant to HR fulfillers. Job Qualifications 6+ years experience as a Business Systems Analyst or similar role, preferably in ServiceNow HRSD environments. Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations. Hands‑on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro. Familiarity with Workday HCM or other HR system integrations. Knowledge of ServiceNow platform concepts, data model, tables, workflows, and security model. Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria. Strong analytical and problem‑solving skills, with attention to detail. Experience supporting business‑as‑usual operations including defect triage, minor enhancements, and incident resolution. Experience working in Agile environments – sprint planning, backlog management, and stakeholder prioritization. Effective collaboration skills with HR stakeholders, IT teams, developers, and architects. Strong facilitation skills for workshops, demos, and training sessions. Excellent written and verbal communication skills, translating technical concepts to business users and vice versa. Ability to influence and negotiate priorities with multiple stakeholders. Knowledge of ServiceNow upgrade processes and best practices. Experience with reporting and analytics within ServiceNow HRSD is a plus. Strong analytical and problem‑solving abilities. Ability to work independently and as part of a team. Attention to detail and commitment to quality. Nice to Have ServiceNow Certified System Administrator (CSA). ServiceNow HRSD Implementation Specialist. Agile or Scrum certification (CSM/PSM). Benefits Salary, insurance plan options (HDHP or POS), education/certification reimbursement, pre‑tax commuter benefits, Paid Time Off (PTO), and an administered 401(k) plan. #J-18808-Ljbffr Protingent