Pest Control Office Coordinator & Scheduler

The Office Administrator helps keep our pest-control operation organized from the first service request through scheduling, completed visits, and follow-up. You connect customers, technicians, and management while maintaining accurate records and protecting customer information. 02 Your day-to-day Coordinate appointments Book and adjust service appointments, coordinating customer availability, technician routes, service duration, and access instructions. Keep everyone informed Communicate schedule changes and delays clearly to customers and field staff, and flag urgent requests to the appropriate person. Maintain customer records Maintain customer profiles, service histories, contact details, appointment notes, and follow-up tasks in the company’s CRM. Support invoicing Prepare or check routine invoices, record payment-related updates through approved systems, and refer account discrepancies to management. Organize documents Organize service documents, correspondence, and records so the team can retrieve accurate information quickly. Keep tasks moving Assist with reminders, outstanding tasks, routine reports, and office supply coordination. Close the loop Track unresolved requests through completion and document clear handoffs between the office and technicians. 03 What you bring Organization and follow-through Strong organization, prioritization, attention to detail, and dependable follow-through. Accuracy with details Accurate data entry, basic arithmetic, and the ability to spot mismatched dates, balances, addresses, or appointment details. Clear communication Professional phone etiquette and clear, courteous written communication. Everyday software skills Confidence with email, shared calendars, spreadsheets, document tools, and learning a service-management CRM. Sound scheduling judgment Calm judgment when schedules change: verify capacity before promising arrival times and communicate changes promptly. Customer confidentiality Discretion with customer addresses, access instructions, account records, and payment information; use approved systems and permissions. Reliable teamwork Teamwork, punctuality, and the ability to manage competing requests without losing important details. 04 Experience that helps Office administration, dispatch, appointment scheduling, invoicing support, or work in a home-service business is useful. Familiarity with GorillaDesk or another service CRM, Google Workspace, Microsoft Office, and spreadsheets is helpful. Describe the tools and tasks you have actually used; an identical software background is not required. 05 Trust & hiring checks This role handles information about customers and their properties. We expect confidentiality, accurate records, and appropriate escalation of account or service concerns. Job-related background screening may be part of the hiring process at the appropriate stage, with any required third-party disclosure and authorization provided separately. Technical pest-treatment questions should be referred to qualified service staff. Office staff should use approved service information and avoid making unverified safety, treatment, or pricing promises. Pay, schedule, work arrangements, and the final scope of office duties will be confirmed before hiring. Include your relevant experience, software familiarity, availability, and an example of handling a scheduling conflict. Tell us a little about yourself. Fields marked * are required. Full name * Email * Phone * City * Your details & experience Full name * Email * Phone * City * Availability / earliest start date * Relevant experience / work history * Office skills & coordination How much office administration or service-scheduling experience do you have? * Which office tasks have you performed? (optional) Appointment scheduling and route coordination Dispatching and communicating with field teams Updating customer records in a CRM Preparing invoices and tracking payments Spreadsheets, data entry, and record checks Professional phone and email communication Document filing and service-record organization Customer reminders and follow-up Handling confidential customer information Select the tasks you have performed; use your work history to give examples. Which office or scheduling tools have you used? (optional) For example: GorillaDesk, another service CRM, Google Workspace, Microsoft Office, spreadsheets, or bookkeeping tools. Prior GorillaDesk experience is helpful, not required. A technician is running late while another customer requests urgent service. How would you coordinate the schedule and communicate the changes? * A short answer is enough. Include how you would keep records and avoid promising an unconfirmed arrival time. Trust & hiring process Trust & hiring process If selected for a conditional offer, are you willing to complete job-related background screening? * This records your willingness only. It does not authorize a background check. Separate disclosure and authorization would be requested before obtaining a third-party report. Can you follow our customer-care and confidentiality standards? * Respect customer property and privacy, protect keys/access codes and account information, keep accurate records, and report concerns promptly. Please do not include Social Security numbers, driver’s license numbers, criminal-history details, or medical information. Your answers help our team review your experience; credentials and any screening are verified separately. PDF only, up to 5 MB. Your work history above is enough if you don’t have a résumé. Résumé & final details Résumé (optional) PDF only, up to 5 MB. Your work history above is enough if you don’t have a résumé. Anything else you’d like us to know? (optional) Website I agree that In Touch Pest Control may review this application and contact me about employment. I have read the privacy policy . * Applications and résumés are accessible only to authorized site administrators. #J-18808-Ljbffr In Touch Pest Control