Feedback Moderator II
$17.36 - $27.4 per hourAstreya Partners Inc
What this Job Entails: The Feedback Moderator II is responsible for monitoring and responding to tester feedback groups including providing technical support, triaging of issues, reporting bugs and escalating issues. Scope:
$17.36 - $27.40 USD (Hourly)
- Works on assignments that are moderately difficult, requiring judgment in resolving issues
- Requires some instruction on new assignments and infrequent checks on daily work
- Provide periodic reporting of volume and status of feedback reports, including google group feedback and issues reported on bugs.
- Share product, program and process knowledge with other team members to help knowledge growth.
- Answer questions from testers and follow through to investigate issues and track root causes.
- Track issues to identify gaps over time and highlight those issues to PgM lead.
- Create better documentation around our processes and resources.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
- Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
- Exercises judgment within defined procedures and practices to determine appropriate action
- Organized and detail oriented
- Excellent customer support skills
- Strong problem solving and writing skills is a must
- Excellent critical thinking skills
- Capacity to manage high pressure, short timelines and willingness to be flexible
- Team collaboration skills
- Strong multi-tasking skills and ability to adapt to rapidly changing development project
- Knowledgeable of Google products and Google Sheets
- Must be reliable and have an excellent work ethic
- Excel skills
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
$17.36 - $27.40 USD (Hourly)
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
Vacancy posted 1 day ago
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