Wholesale Account Operations Agent

Wholesale Account Operations Agent

KREWE is an independent, high-fashion eyewear brand rooted in the vibrant culture and boundless creativity of our hometown, New Orleans - and now proudly headquartered in both New Orleans and New York City. Since our launch in 2013, KREWE has grown into a dynamic brand celebrated for its distinctive, handcrafted sun and optical frames that reflect a deep commitment to quality, individuality, and design.

In 2022, we opened the doors to our NYC headquarters in the heart of the Meatpacking District, building a second home for the brand that brings New Orleans' culture, creativity, and energy to one of the world's most iconic design capitals. Our presence now spans brick-and-mortar boutiques, mobile retail concepts, and a thriving e-commerce platform - alongside distribution through premier independents and top national retailers. Celebrated for our unique approach to design, KREWE has cultivated a loyal following among style-conscious consumers and influential tastemakers.

As we continue to expand, we're looking for passionate, driven, and innovative individuals to join our talented team. At KREWE our work is fast-paced, collaborative, and deeply mission-driven. Our people are high-performing and ambitious - not just about hitting goals, but about building something that's original, culturally rooted and globally resonant. Every team member at KREWE has the opportunity to own their role and make a lasting impact. If this sounds like the right environment for you we invite you to apply below.

We are currently searching for an enthusiastic, detail-oriented, and style-conscious Wholesale Account Operations Agent to join our team. This entry-level role is the ultimate launchpad into the world of B2B operations. You will be the vital link between the brand, our incredible sales representatives, and premium retail partners across the globe. If you are tech-savvy, love problem-solving, and want to learn the ins and outs of how a high-end fashion brand scales its business, we want to meet you!

This role is based in our New Orleans Headquarters 5 days a week.

Key Responsibilities:

Account & Order Management

• The Showroom Gatekeeper: Manage the digital product flow by verifying order imports between our wholesale platform and ERP system.
• Account Curation: Process basic account information updates and approve product swaps for open territories to keep retail shelves fresh and curated.
• New Account Onboarding: Review and approve initial orders for exciting new retail partners joining the KREWE family.

Post-Purchase & Product Care Excellence

• Warranty Concierge: Review, approve, and execute warranty requests, ensuring our customers always receive the premium service they expect from a luxury brand.
• Spares & Customization: Seamlessly process specialized lens and part orders for our boutique accounts.
• Second Chances: Coordinate the Second Chances program communication, smoothly passing off specialized customer communication from accounts to our E-commerce Customer Service team.

Global Logistics & Operations Support

• Warehouse Liaison: Act as the direct line to our fulfillment center, checking order statuses and resolving mispicks, mis-ships, or damaged arrivals swiftly.
• International Logistics Support: Own the northern front by managing Canadian operationsincluding RMA creation, shipping labels, invoicing, and carrier troubleshooting.
• VIP Shipping: Facilitate general shipping inquiries and rush priority shipment requests for high-profile accounts and trunk shows.

Visual Merchandising & Digital Assets

• Visual Asset Coordination: Capture and catalogue images for point-of-purchase (POP) materials and store displays.
• Digital Merchandising: Upload and maintain display and POP options within NuOrder so sales reps have the tools to make KREWE stand out in-store.
• Tech Trouble-Shooter: Act as the first line of defense by identifying and flagging minor software hiccups in NuOrder or NetSuite to our IT team.

Requirements:

• Experience: 2 years of experience in luxury retail, hospitality, fashion internships, or a fast-paced customer-facing environment. We love to train high-potential talent.
• Fashion-Forward Mindset: A genuine passion for fashion, luxury goods, and premium accessories.
• Detail Obsessed: You notice the little things. Managing order sheets and tracking shipments feels like a fun puzzle to you.
• Tech-Fluent: Comfortable picking up new software quickly. Previous exposure to ERP software and order management systems is plus, but not required.
• Communication Star: Exceptional written and verbal communication skills with a natural ability to stay calm, professional, and empathetic.

Benefits and Perks:

• Full Time Role: 40 hours per week
• Hours & schedule are subject to organizational volume
• Hourly wage at competitive rate
• Group health plans: health, vision and dental insurance
• Welfare benefits: life, ad&d, supplemental voluntary coverage
• FSA Plan & HSA Program
• 401(K) Investment Options
• Adoption Assistance, EAP, Commuter Benefits
• Paid Parental Leave
• Quarterly Cultural Spend
• Ongoing Training and Development, an Educational Allowance
• 10 paid holidays and Paid Time Off accrual
• KREWE employee quarterly frame allowance (of course!)

Diversity and Inclusion:

KREWE believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are proud to provide equal employment opportunities (EEO) to all employees and applicants without discrimination or retaliation because of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, veteran status, pregnancy or any other protected characteristic as established by applicable local, state, or federal law.