Patient Access Representative

Patient Access Representative

Danvers, MA

Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness. Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts. At Care Dimensions, we invest in people who take pride in caring and supporting. We support and strengthen our people with extensive training, teamwork and technology. Our values are embedded in our work, each and every day: Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation. As part of the Care Dimensions team, you'll gain the support and inspiration for a career you'll find meaningful every day.

Full Time (Hybrid once trained)

Summary:

The Patient Access Representative (PAR) reports to the Director or Supervisor of Patient Access Services and is responsible for delivering high-quality customer service to patients, families, and referral sources. The role involves supporting both current and prospective patients by explaining services, handling incoming calls, registering patients, and directing calls to the appropriate teams when needed.

Key Responsibilities

• Answer and manage phone calls
• Register patients across all business lines
• Provide information about services
• Route calls appropriately when transfers are required

Qualifications

• High school diploma required; Associate's degree preferred
• 1–3 years of healthcare or medical office experience (or equivalent combination of education/experience)
• Proficiency with Microsoft Office and healthcare systems
• Strong communication skills and professional phone etiquette
• Ability to handle confidential information responsibly

The Pay Range listed is the anticipated hiring range of this position. Precise pay rates are determined through consideration of one or more of the following: education, training, relevant experience and work location. There are some cases in which the pay rate could exceed the range listed on this job post. Care Dimensions also offers a comprehensive benefits package – including employer-sponsored health insurance, paid time-off, tuition reimbursement, student loan paydown, supplemental insurance options and more – which adds to the company's generous total rewards package.

Pay Range

$19 - $24 USD

Care Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.