Enterprise Account Manager

Enterprise Account Manager - Post Sales As an Enterprise Account Manager-Post Sales, you will play a crucial role in ensuring the success and satisfaction of our valued customers. Responsibilities Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI. Foster proactive and consistent client engagement, building strong relationships with customers. Utilize a data-driven approach to secure account health and customer success. Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals. Collaborate with internal teams to gather insights and strategize renewal plans. Upsell new product to existing customers to drive revenue growth. Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZ's company CRM (SFDC). Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle. Collaborate with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives. Qualifications Minimum 4+ years of experience in a post-sale account manager or customer success role in the SaaS industry with renewal ownership experience. Strong customer engagement and client relationship-building skills to cultivate relationships with key stakeholders. Demonstrated ability to work both independently and collaboratively in a team-oriented environment. Proficiency in customer success practices, customer onboarding and enablement process, renewal negotiations, user experience, virtual user training, and customer ticket management. Data analytics and reporting skills to translate business priorities and opportunities for the client using hireEZ and the right solution to maximize ROI. Strong organizational and time management skills to handle multiple responsibilities effectively. Familiarity with Jira, Gong, and Salesforce and their applications for customer success management. Preferred Qualifications Experience in a staffing agency with account management experience. Background in recruiting, talent acquisition, or HR Tech space. Bachelor's degree. Benefits Competitive compensation package including equity. Comprehensive medical, dental, and life insurance with 100% standard coverage and 80% for dependents. 401(k) plan. Generous PTO. Fun company events, outings, and parties (in-person and virtual). Remote or On-site (Location Dependent). Compensation Range: $92,000 to $140,000 OTE, 50/50 base and commission split. Top performers have exceeded OTE significantly, with our highest earners making more than the CEO. Total compensation is based on demonstrated expertise, impact, and results. Our total rewards package includes base salary, commission, equity, and a comprehensive benefits plan. #J-18808-Ljbffr