Senior Manager, Provider Experience Strategy

Job Description

Job Description

Hi, we're Oscar. We're hiring a Senior Manager, Provider Experience Strategy to join our Provider Experience Team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will drive the strategy and end-to-end implementation of programming focused on optimizing the provider experience. You will collaborate cross-functionally and partner closely with internal teams to manage complex project plans and deliver impactful outcomes. You will leverage data to build compelling narratives and make informed decisions and solve end-to-end challenges and bring a strong ownership attitude to achieving team goals.

You will report into the Director, Strategic Planning.

Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $149,040 - $195,615 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

• Help achieve and execute the strategy for department-specific programs
• Manage important cross-functional projects from definition to delivery, including project plan creation, stakeholder engagement, and post-launch iteration.
• Define success criteria and use data fluency to analyze performance, own root-cause analysis, and implement mitigation strategies.
• Evaluate existing workflows to identify gaps and build operating plans that improve department projects.
• Improve consensus and align with leadership on overarching needs, building complex projects.
• Help grow direct reports (as applicable) and provide mentorship to promote colleagues' professional development.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements:

• 6+ years experience in strategy and operations.
• Healthcare experience (Health Insurance, Health Systems, or Healthcare Consulting)
• 4+ years of experience in product management and program management

Bonus points:

• Experience using data and metrics to drive improvements in programs
• Successfully executed enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support
• Comfort and experience working with technology stakeholders to ideate and leverage tech solutions to drive business value
• Knowledge of U.S. health insurance business models and dynamics, especially related to initiatives targeting the provider experience
• Master's Degree
• PMP Certifications or Program Management Certifications

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (View email address on ziprecruiter.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.