Market Manager

Position Summary This position is responsible for managing the overall revenue and operational aspects of the Market. The Market Manager will be located at a specific store within their market and will assume the Store Manager responsibilities of that store. The role includes the operation of the stores within a designated Market, including tool rental, merchandise sales, inventory control, shipping & receiving, administrative and financial operations, safety, and merchandising. The Market Manager ensures all stores within the designated Market are compliant with company policies and procedures, and coaches, develops, and supervises store managers and other field support positions. Duties & Responsibilities Responsibilities include training employees; planning, assigning, and directing work; escalating concerns to the District Manager or RVP, addressing complaints, and resolving problems. Partner with District Manager to ensure the market is achieving its budgets. Partner with District Managers on Market development and promos. Partner with Store Managers on inventory management, store audits, and process improvement. Partner with HR Business Partner on recruiting needs within the Market. Responsible for planning and executing actions to ensure the store meets store rental revenue, sales, and profitability goals. Develop understanding of store financials to aid in planning actions to drive store performance. Responsible for all phases of store opening/closing. Responsible for using existing tools and personal judgement to plan inventory to maintain proper stock based on the demands of the market. Inventory planning to ensure the store is properly stocked and merchandised. Responsible for proper cash handling including balancing cash and credit card receipts and making bank deposits. Solicits information from customers to let the merchandise team know what new or different products the store should stock to meet market demands. Participate in testing and providing feedback on company initiatives as requested. Merchandises products and organizes showroom & rear warehouse for safe & effective material handling. Provides excellent customer service. Establishes relationships with customers to drive repeat rental and sales. Responsible for generating revenue growth through effective marketing of the Ames line of automatic taping tools, parts & equipment as well as promotion of add-on sales with merchandise assortment. Partner with District Managers and Sales Representatives to help drive market needs. Identify and propose opportunities for continuous improvement in both the store and the company. Boxes & ships tools to repair center & receives tool & merchandise shipments into inventory. Processes sales/rentals via computer. Collection duties as assigned. Daily functions may include greeting customers, processing rental & sales transactions, customer service, order processing, merchandising, inventory & tool audits, collections, housekeeping, database development, cash handling/bank deposits & loss prevention, continuous improvement activities. Interaction with the repair center for issues regarding quality of tools, timeliness of shipments, etc. Supervise Assistant Store Managers, Store Associates and Delivery drivers if additional personnel are assigned to the store within the market. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Other duties as assigned. Basic Qualifications Outstanding skills in customer service, suggestive selling, financial acumen, understanding of the importance of service in the tool rental equation, inventory control experience, problem solving skills, good communication skills, attention to detail, and ability to build relationships with repeat customers. Bachelor’s degree and/or High School Diploma with 5 years of experience in a similar role managing a store’s P&L. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Bilingual in English and Spanish strongly preferred. Strong math skills including addition, subtraction, multiplication, and division. Ability to compute rate, ratio, and percentage. Ability to apply common sense understanding to carry out written or oral instructions. Ability to deal with problems and make informed suggestions to prevent problems from recurring. Must have a valid driver’s license. Reliable transportation is required. Forklift certification is required in some stores and may be obtained post‑hire. Travel required: 10‑20% travel time expected for the position. Computer proficiency required. Proficient in Outlook, Word, Excel and basic database operations; prior experience with a POS system helpful. Must have strong operations, sales, and customer service focus. Core competencies: integrity, servant leadership, teamwork, inclusion, and humility. Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed; collaborate with others; build relationships at every level of the organization; champion an inclusive environment. Ability to self‑manage, show initiative, be proactive, and drive results. Communicate professionally, both verbally and in writing. Physical Requirements Must be able to remain in a stationary position in an office environment 80% of the time and move around the office to access files and machinery. Must be able to operate basic office machinery. Must be able to communicate with the team and management and exchange accurate information. Must occasionally lift and/or move up to 50 pounds. Required Cognitive Skills Problem solving and prioritizing tasks. Managing stress under deadlines and ongoing projects. Multitasking. Receiving and analyzing information. Communicating solutions promptly. Demonstrating sound judgment and initiative. Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets, investing in training and striving to provide a work‑life balance. This job description is subject to change at any time. The base salary for this position typically falls within the range of $73,400.00 to $95,400.00 annually. Starting wage may vary based on a number of factors, including the position, location, education, training, and/or experience. SRS Distribution offers additional competitive and non‑financial benefits. Depending on the role, associates may also be eligible for performance‑based bonus programs, commissions, profit‑sharing programs, car allowance or automobile and fuel program, and reimbursement for travel expenses in accordance with company travel policy. Job Location Ames Tool Corporation – San Jose 865 Commercial St, San Jose, CA95112 Equal Employment Opportunity Statement SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, veteran status, marital status, genetic information, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are a person with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855 556 3221 or by email at View email address on click.appcast.io with the nature of your accommodation request and include the business name, location and title of the job opening. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits are subject to eligibility. Agency Disclaimer: If a candidate is submitted to fill a position by a recruiting or staffing services agency, the company has no obligation to pay the agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement. #J-18808-Ljbffr