Customer Service/ Call Center Representative

DARCARS Automotive Group

Job Description

DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative

We’re looking for Call Center Representative to be the vital link between our service department and our valued customers! Embark on an opportunity that leads to career growth!

What We’re Looking For:

Excellent phone etiquette, and communication skills
A positive, patient, and active listener
Experience in a call center or customer service role (automotive experience is a plus!)
Ability to multitask and stay organized in a fast-paced environment
Basic computer skills
Previous Service BDC preferred

What We Offer:

Comprehensive Benefits Plan including 401k
Employee discounts on vehicle purchases, parts and service repairs
A dynamic and supportive team and training environment
Opportunities for career growth within the company

What You’ll Do:

Answer high volume of incoming service calls promptly and professionally
Schedule service appointments efficiently based on customer needs
Outbound Service appointment confirmations, reminders and campaign calls
Provide accurate information about services, pricing, wait times, and warranties
Assist customers with inquiries and ensure seamless service experience
Always maintain a friendly and professional demeanor

Apply today and drive your career forward!

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.

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Vacancy posted 8 days ago

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