Renewals Manager

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard. Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100, trust Conga when commercial complexity is high and global impact is on the line. Job Title: Renewals Manager Locations: Houston, TX; Boston, MA Reports to: Sr. Director, Renewal Management Responsibilities Own a portfolio of renewal accounts across the Americas, managing the full renewal cycle from initial outreach through signed contract. Engage customers proactively 90–180 days prior to renewal to assess health, surface risks, and align on terms. Maintain an accurate renewal forecast in Salesforce and Clari, and provide weekly pipeline updates to leadership. Prioritize accounts by ARR at risk, customer health score, and days to renewal. Lead renewal negotiations with a focus on value realization, contract simplification, and mutual outcomes. Structure renewal proposals that include multi‑year options, price escalation clauses, and volume‑based discounts. Partner with Legal, Deal Desk, and Finance to resolve non‑standard contract terms and approvals. Ensure all renewal documentation is executed accurately and on time. Identify at‑risk accounts early and develop mitigation strategies in partnership with Customer Success, Sales, Legal, Finance, and Product. Escalate high‑risk accounts appropriately, engaging executive sponsors and product teams as needed. Track and report on churn drivers, renewal blockers, and win/loss trends. Identify upsell and cross‑sell opportunities during the renewal motion and hand off to the appropriate Account Executive. Collaborate with Customer Success Managers to align on account health and expansion readiness ahead of renewals. Maintain clean and current data in Salesforce for all renewal opportunities, contacts, and activities. Adhere to renewal process standards and use CPQ/CLM tooling to drive consistent, scalable execution. Contribute to the continuous improvement of renewal playbooks, templates, and processes. Qualifications 3–6+ years of experience in SaaS renewals, account management, or customer success with a quota‑carrying role. Proven track record managing a renewal book of business with ARR of $5M+. Strong negotiation skills with experience handling contract terms, pricing, and multi‑year structures. Proficiency with Salesforce CRM and Clari; experience with CPQ or CLM tools is a plus. Solid understanding of key renewal and retention metrics: GRR, NRR, ARR, churn rate, logo retention. Excellent communication skills both written and verbal with the ability to engage C‑suite stakeholders. High degree of organization and ability to manage 100+ renewal accounts simultaneously. Performance Metrics Gross Renewal Rate with Price Increase (GRRw/PI) Net Revenue Retention (NRR) On‑time renewal rate (100% of renewals closed on or before expiry) Forecast accuracy (within 5% of committed renewal ARR) Average days to close from initial outreach Salary U.S. base salary range: $75,924 – $121,476 USD Equal Opportunity Employer Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, age, national origin, disability, parental or pregnancy status, marital status, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement. By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement. #J-18808-Ljbffr Conga