Senior Vice President, DevOps Production Services

Senior Vice President, DevOps Production Services Location: Lake Mary, FL, or Pittsburgh, PA. BNY seeks a highly skilled professional experienced in Production Application Support to oversee critical enterprise AI-based applications in a fast-paced production environment, ensuring high availability and stability. Key Responsibilities Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability. Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools. Investigate, troubleshoot, and resolve production incidents within defined SLAs. Perform root cause analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. Maintain incident, problem, and change records in service management tools. Drive continuous service improvement through automation, process optimization, and proactive monitoring. Participate in on‑call support and major incident management as required. Prepare operational reports, service health summaries, and stakeholder communications. Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting. Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting. Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation. Qualifications Proven experience in production application support for business‑critical applications. Strong understanding of incident management, problem management, and change management processes. Strong SQL skills for querying, troubleshooting, and data analysis in production environments. Extensive hands‑on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development. Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments. Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard‑based production support. Experience with ITSM tools such as ServiceNow, Jira, or similar platforms. Ability to analyze application, infrastructure, and integration issues across distributed systems. Experience supporting applications in cloud and/or on‑prem environments. Familiarity with scripting and troubleshooting middleware/interfaces. Strong knowledge of release support, service recovery, and operational governance. Ability to work in a high‑pressure environment with strong ownership and accountability. Preferred Skills Azure Cloud experience. Knowledge of automation/scripting using Python, Shell, or PowerShell. Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling. Strong communication skills with the ability to provide concise incident and executive status updates. Benefits and Rewards BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time. BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups, Females, Individuals with Disabilities, Protected Veterans. Base salary for this position varies based on location, experience, and market data. Eligible employees may enroll in a 401(k) plan and participate in company‑sponsored medical, dental, vision, and basic life insurance plans. Additional benefits may include paid time off and discretionary incentive awards. #J-18808-Ljbffr BNY