Senior Vice President, Client Service Executive

Senior Vice President, Client Service Executive This role can be based in Pittsburgh, PA or Boston, MA. Responsibilities Serves as a senior point of contact to major clients on moderately complex service issues and assists in developing strategy to deliver world‑class client service across products or platforms. Collaborates with clients and influences internal stakeholders to align client needs with BNY's commercial strategy. Proactively partners with Client Service Data, Insights & Analytics to improve service by identifying trends, themes, and opportunities. Ensures exceptional service meets client expectations across all products and services. Drive and manage end‑to‑end client service delivery model for major clients; participate in developing the strategy to align client needs and monitor client satisfaction. Work with major clients to resolve moderately complex issues across products or platforms; manage issues/incidents (reactive) and act as the central point of contact with internal partners, as needed (Operations, Client Coverage, Product, and Technology). Monitor and ensure execution of service commitments and evolve the client service model in partnership with key counterparts (e.g., SLA evolution and changes). Leverage a deep understanding of clients' business; identify opportunities to make it easier for clients to engage with us and to drive continuous service improvement, including digital adoption to foster the overall culture. Foster client growth by identifying opportunities for their success—protecting revenue of existing clients and supporting Client Coverage through service‑led sales. Drive outcomes through influence and act as the central point of contact across key business partners throughout the organization. Consult on and participate in client service activities related to sales support, including creation of RFPs and client visits. Attend conferences, seminars, and, when appropriate, speak at industry events and represent BNY. Qualifications Bachelor's degree or the equivalent combination of education and experience is required; an MBA is preferred. 7–10 years of total work experience in an operational area and/or client services. Benefits and Compensation BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence. Compensation includes base salary (the exact amount is posted in the Job Info section at the bottom of the posting), eligibility for an annual discretionary incentive award, and a 401(k) plan as well as participation in company‑sponsored medical, dental, vision, and basic life insurance plans for the employee and eligible dependents. Paid time off benefits—such as vacation and sick time—are also available. BNY is an Equal Employment Opportunity/Affirmative Action Employer—Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. If hired, the employee will be in an “at-will” position and the company reserves the right to modify base salary, or any other discretionary payments or compensation programs, at any time. #J-18808-Ljbffr BNY