Elevator & Escalator Key Account Manager

Strategic Account Manager

Strategic Account Ownership

• Own overall relationship management for assigned strategic accounts, serving as the primary customer advocate and internal coordinator.
• Develop and execute account growth plans aligned with commercial objectives, including opportunity identification, forecasting, and pipeline visibility.
• Gain and maintain a deep understanding of customers' business goals, challenges, and operating models to deliver tailored solutions.

Cross-Functional Leadership

• Lead cross-functional coordination across sales, product, technical, logistics, marketing, and support teams to deliver integrated solutions and seamless customer experiences.
• Partner with Sales to align on customer commitments, ensuring clear, realistic expectations and transparent communication.
• Lead preparation and delivery of proposals, contracts, customer business reviews, and strategic presentations.

Customer Experience & Issue Resolution

• Proactively manage customer expectations and risks by identifying issues early and coordinating timely resolution.
• Resolve customer complaints and escalations by engaging appropriate internal resources and driving solutions within agreed timeframes.
• Promote trust, credibility, and long-term partnership through consistent follow-through and communication.

Process Improvement & Continuous Improvement

• Champion continuous improvement initiatives by gathering customer feedback and identifying opportunities to improve processes, tools, and ways of working.
• Support adoption of digital tools and standardized processes that improve alignment between customer needs and internal execution.
• Collaborate with customers and internal teams on joint process improvement and co-innovation opportunities.

Performance Management & Reporting

• Monitor account performance, key metrics, forecasts, and ordering trends; summarize insights and changes for management and sales.
• Maintain accurate and timely records of account activity, communications, and performance data in CRM systems (Salesforce) and ERP tools (SAP).
• Prepare and distribute required internal and customer-facing reports.

Market & Industry Engagement

• Stay current on industry trends, market conditions, and competitor activity relevant to assigned accounts.
• Participate in trade shows, conferences, and customer events, scheduling meetings with existing and prospective contacts.
• Promote and facilitate customer training sessions, site visits, and product education as appropriate.

Critical Traits & Qualifications

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Typically 3+ years of experience in account management, sales, or customer-facing commercial roles.
• Strong communication, negotiation, and interpersonal skills with the ability to influence across functions.
• Proven ability to analyze data, identify trends, and make data-driven recommendations.
• Demonstrated experience with CRM systems (Salesforce), ERP tools (SAP), and Microsoft Office.
• Experience supporting process improvement, digital tool adoption, and change initiatives.
• Ability to travel as required.

Key Competencies

• Relationship Building & Customer Focus
• Strategic Thinking & Problem Solving
• Cross-Functional Collaboration
• Sales & Commercial Acumen
• Process Improvement
• Adaptability & Change Leadership

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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