Operations Manager

*Please note: a resume is required for this position*

Pay Rate: $27.50 an hour

SUMMARY: Directs pit operations including control of secured assets and game integrity and protection. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule pit assignments, train, coach, and evaluate staff and conduct performance reviews
• Direct daily work activities ensuring conformance to standards, policies and procedures
• Promote positive team member and guest relations
• Assess table games activity and guest evaluations and communicate with surveillance
• Monitor equipment to assure tables are in good repair and gaming devices meet standards
• Responsible for money transactions on assigned games
• Operate the table games data application
• Ensure that comp guidelines are followed
• Complete pit counts and reports
• Process jackpots and complete required IRS forms
• Assist Table Games trainer with dealer school training, departmental training or other trainings when needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience
• 1- year table games, or similar, supervisory experience preferably with knowledge of Treasure Island's policies and procedures

Preferred:

• Understanding of Table Games Yield management
• Knowledge in advantage play recognition such as basic strategy and card counting systems

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
• Excellent written, verbal and interpersonal communication skills
• Excellent problem solving skills
• Strong conflict resolution skills

Abilities

Required:

• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

• Treasure Island guest service training
• TIPS training and certification
• Effectively Handling Harassment training
• Title 31 training and certification
• Must be certified as a Table Games Supervisor in accordance with the Tribal compact
• Counterfeit Identification, Basic Strategy & Count Systems, State Indian Gaming Compact, Table Games Data Application training
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to stand for long periods of time with infrequent amounts of walking and sitting
• Must have a good sense of balance, and be able to bend and kneel
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 10 pounds occasionally

WORKING ENVIRONMENT

• Work is performed on the gaming floor, which includes flashing lights, frequent loud noises and cigarette smoke
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact