Front Desk Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Opulence Home Equity is looking for a friendly, organized, and dependable Front Desk & Mortgage Processing Assistan t to join our team.

This position is ideal for someone who enjoys working with people, staying organized, and keeping a busy office running smoothly. The primary focus of this role will be front desk and administrative support, with the opportunity to assist our mortgage processing team with basic loan-related tasks.

No prior mortgage processing experience is required. Training will be provided.

Why Join Us?

At Opulence Home Equity, we believe in supporting our team with:

• Competitive Salary Pay: Earn a consistent income you can count on.
• Comprehensive Benefits Package: Insurance, 401(k), PTO, and more.
• Career Growth: Gain exposure to the mortgage industry and opportunities to learn additional responsibilities.
• Training: Receive hands-on training and support from our experienced team.

Your Role

As our Front Desk & Mortgage Processing Assistant, you'll be one of the first points of contact for our office while also providing administrative support to our mortgage team.

Your day will include answering and directing calls, assisting clients and visitors, managing incoming documents and general office needs, and helping our processing team with basic file organization and borrower follow-up.

Key Responsibilities

Front Desk & Administrative Support

• Answer, screen, and direct incoming phone calls in a professional and friendly manner.
• Greet and assist clients, visitors, vendors, and other guests.
• Monitor general office communications and direct inquiries to the appropriate team member.
• Receive, scan, upload, organize, and distribute incoming documents.
• Assist with general filing, data entry, copying, scanning, and other administrative tasks.
• Help maintain an organized and professional front office environment.
• Provide general administrative support to team members as needed.

Mortgage Processing Support

• Assist the processing team with setting up and organizing new loan files.
• Upload, label, and organize borrower documents within company systems.
• Help request and collect outstanding documents from borrowers.
• Follow up with clients by phone or email for basic documentation requests.
• Assist with maintaining loan checklists and tracking outstanding items.
• Help processors with routine administrative tasks related to traditional and reverse mortgage files.
• Learn basic mortgage terminology, documentation, and processing procedures through hands-on training.
• Maintain the confidentiality of borrower and company information at all times.

What We're Looking For

• Strong communication and customer service skills.
• Friendly, professional, and comfortable speaking with clients on the phone and in person.
• Organized and detail-oriented.
• Comfortable using computers, email, and basic office software.
• Able to multitask and shift between front desk and administrative responsibilities.
• Dependable and willing to learn.
• Previous receptionist, administrative assistant, customer service, banking, or office experience is a plus.
• Mortgage experience is a plus, but not required.

About Opulence Home Equity

At Opulence Home Equity, we combine innovative technology with a collaborative, fast-paced team environment to deliver an exceptional experience for both our clients and employees. Our mission is to modernize the mortgage industry while helping individuals and families achieve their financial goals.

Apply Today!

If you're organized, personable, and looking for an opportunity to grow your administrative skills while gaining experience in the mortgage industry, we'd love to hear from you. Apply today to join Opulence Home Equity as our Front Desk & Mortgage Processing Assistant