Inside Sales Representative

Job Title

IKG is the leading manufacturer of bar grating for a variety of industries: including industrial, architectural, government, safety and more. Since 1902, IKG has maintained its position by having a dedication towards quality materials, improving technologies, and providing exceptional customer service. You will be part of an experienced team working closely with the customer, helping ensure all projects are a success. From inquiry to installation, IKG prides itself in Forging Partnerships and creating products that withstand the test of time.

General Responsibilities

• Provide outside and inside sales with support to manage new and existing accounts.
• Responsible for professionally managing incoming requests from customers and ensuring issues are resolved promptly and accurately.
• Contact customers through, but not limited to, customer visits, phone calls, email.
• Perform sales and service functions for targeted markets, programs, and opportunities. The ideal candidate should aspire to advance into a sales position.

Essential Duties And Responsibilities Include The Following

• Assist Sales Rep in Co-managing accounts, region, or product specific markets. This includes but is not limited to identifying and order requirements, taking the order and order entry.
• Entering/processing quotations, orders, parts returns, credits, and invoicing through our ERP System.
• Point of contact for customers expediting orders. Notify customers of the promised delivery date with an order acknowledgment and ensure the customer receives their orders on time and shipment commitment targets are met.
• Lead vetting of potential customers through CRM.
• Assist in follow up with customers on concerns of logistics, tax, variance in delivery.
• Manage the web site inquiries and either respond or refer the inquiries to the appropriate person in the organization.
• Assist in providing territory information including forecast and market information.
• Prepare and present proposals, quotes, and product data information.
• Assist in answering questions from customers or individuals on how the products perform or direct them to the appropriate person that can assist them.
• Match product availability and company programs with customer requirements.
• Maintain files for orders and the customer address database.
• Receive and document customer complaints.
• Perform in a manner that will prevent errors and omissions.
• Aspire to become Sales rep inside/outside.

Certifications/Skills

• Solid basic computer skills (MS Office suite, Outlook, Oracle, ERP Systems, etc.).
• Previous knowledge and experience in order entry, shipping and invoicing procedures and general understanding of the quote-to-cash processes.
• Strong sense of urgency and attention to detail and accuracy to achieve goals.
• Strong customer service and people skills with a high level of professionalism (active listening, communicates assertively and with tact, willing to learn, empathy, conflict resolution & problem solving).
• Ability to work well under pressure.
• Multi-task and manage time to accomplish all tasks in a timely manner.
• Ability to follow through on projects to closure.
• Ability to work well collaboratively as well as independently.
• Highly customer-focused and have a true "whatever it takes" attitude to ensure a world class Customer Support performance to internal and external customers.

Physical Requirements And Work Environment

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use of eyes for close vision, use hands, fingers, grasp, handle, reach, listen, talk, and may need to talk on the telephone while taking notes. Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or up to 5 pounds constantly to move objects.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

IKG is an EEO/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender orientation; genetic traits, national origin, disability or protected Veteran status.