Scheduler/Staffing Coordinator PCA Float Pool BWH

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not‑for‑profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high‑performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Responsible for managing and coordinating the scheduling of healthcare professionals to ensure adequate staffing levels in various healthcare settings. This role involves working closely with healthcare providers, staff members, and other departments to ensure patient care is delivered efficiently and effectively. Essential Functions Develops, maintains, and manages schedules for healthcare staff, including nurses, physicians, and support personnel, ensuring adequate staffing levels at all times, considering patient needs and staff availability. Serves as the primary point of contact for staff scheduling issues and inquiries by communicating schedule changes, updates, & requirements to staff and relevant departments. Ensures compliance with healthcare regulations, labor laws, and organizational policies. Addresses and resolves scheduling conflicts and issues promptly and efficiently and implements contingency plans for unexpected staffing shortages or changes. Utilizes scheduling software and tools to manage and optimize staff schedules. Provides support and guidance to staff regarding scheduling policies and practices. Facilitates communication between healthcare staff and management to address scheduling concerns. Maintains accurate and up‑to‑date records of staff schedules, hours worked, and other related documentation. Qualifications Education High School Diploma or Equivalent required or Associate's Degree in Healthcare Administration preferred or Associate's Degree in a Related Field of Study preferred. Experience can be accepted in lieu of a degree. Experience Customer service experience, preferably in a clinical setting. Call Center/high volume practice experience preferred. Electronic Medical Record experience preferred 1‑2 years required. Experience in scheduling, administrative support, receptionist role, or customer service position preferred 2‑3 years. Knowledge, Skills and Abilities Strong leadership and team‑building skills, with the ability to motivate and inspire others. Strong organizational and time‑management skills. Excellent communication and interpersonal skills. Proficiency in scheduling software and Microsoft Office Suite. Ability to handle multiple tasks and work in a fast‑paced environment. Ability to collect and analyze information and to devise and develop statistical analyses and reports. Additional Job Details Remote Type: Onsite Work Location: 75 Francis Street Scheduled Weekly Hours: 0 Employee Type: Per Diem Work Shift: Rotating (United States of America) Pay Range: $20.84 – $29.79 hourly EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected under Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. #J-18808-Ljbffr 2200 The Brigham and Women's Hospital, Inc.