Customer Service Associate

Customer Service Representative

Location: Atlanta, GA Schedule: Full-time Hourly Compensation: Competitive compensation and inclusive benefits for a strong total rewards package.

About OrthoAtlanta

Become part of OrthoAtlanta, the largest independent physician-owned orthopedic and sports medicine practice in Georgia and contribute to our mission of providing comprehensive orthopedic care. At OrthoAtlanta, you'll be an integral member of a dedicated team of Healthcare Professionals committed to enhancing our patients' quality of life. We offer diverse career paths for talented individuals seeking professional growth and development within a supportive and rewarding work environment where your contributions will make a significant impact.

What You'll Do

As a Customer Service Representative at OrthoAtlanta, you'll:

• Answer and direct a high volume of incoming calls (80+ daily) on a multi-line switchboard
• Schedule appointments and follow-ups accurately and efficiently
• Enter and update patient demographics and insurance information in Epic
• Create and manage patient cases and referral entries
• Verify insurance eligibility and referral requirements
• Work referral work queues and index documentation in OnBase and Epic
• Provide clear directions, declare calls, and guide patients as needed
• Collaborate with colleagues across departments in a fast-paced environment
• Deliver an exceptional patient experience with professionalism and empathy
• Support additional tasks and projects as assigned by the Call Center Manager

A Great Fit If You

Thrive in a busy, phone-driven environment with fast call volume

Bring empathy, clarity, and efficiency to every patient interaction

Communicate with confidence and compassionboth in writing and over the phone

Stay organized and composed, even during high-pressure moments

Understand the importance of accuracy in patient records and scheduling

What You'll Need

High school diploma or GED

2+ years of experience in a medical office or call center (preferred)

Working knowledge of Epic (strongly preferred)

Familiarity with medical terminology (preferred)

Excellent verbal and written communication skills

Detail-oriented with strong time management and multitasking abilities

Discretion, professionalism, and a team-first mindset

Why OrthoAtlanta?

Join a trusted name in orthopedic and sports medicine care

Be part of a patient-first culture where your voice and contributions matter

Enjoy ongoing opportunities for career growth and development

Are you ready to bring your expertise to a team committed to excellence in Orthopedics? Apply today and join a team that puts patients first!