Mortgage Sales Manager

Hybrid/remote: office 1-2 days/week. Mortgage Sales Manager responsible for driving mortgage production from origination to funding, overseeing mortgage loan originators, collaborating with the branch network and remote services. Also maintains a safe, sound, and profitable mortgage portfolio, supervises originators, resolves escalated and sensitive member issues, and promotes the credit union through civic functions. Essential Functions & Responsibilities Drives mortgage production from application to funding through management of the mortgage origination staff. Utilizes pipeline reporting to ensure all loans are being worked in a timely manner. Trains origination staff on best practices in obtaining mortgage business from resources outside the credit union. Assists Mortgage Loan Originators (MLOs) in finding effective and efficient processes that help them produce assigned loan volume goals (dollars and/or numbers). Provides feedback and ratings to employees through regular use of performance metrics, coaching, and evaluations. Takes prompt corrective action when necessary. Responds to escalated member and branch issues in a timely and concise manner. Promotes the company through active participation in civic functions. Works on special projects as assigned by executive management. Leads process improvement to create the most efficient and effective processes for all team members. Creates and maintains MLO product and services manual and ensures MLOs are properly trained on it. Assists in the research and resolution of any internal or external audit findings. Develops and mentors staff; provides training on compliance and process improvements; takes corrective action as needed and recognizes positive achievements as they occur. Performs other job-related duties as assigned. Experience Three or more years of mortgage industry experience and one or more years of people management experience is required. Education Bachelor's degree in a business-related field, OR equivalent combination of education, training, experience, or military experience is required. #J-18808-Ljbffr