Senior Strategic Operations Specialist

Role Description

The Senior Strategic Operations Specialist serves as a key operational partner to the SVP of Operations and Strategic Implementation. This role is designed for a highly motivated, self-directed professional who can manage complex projects, develop operational processes, and contribute to executive-level initiatives while supporting Catalight's strategic mission.

Essential Job Functions

• Executive Support & Partnership:
  • Partner closely with the SVP of Operations to support day-to-day and long-term strategic priorities.
  • Anticipate needs, manage competing priorities, and ensure initiatives stay on track.
  • Prepare briefings, presentations, reports, and decision-support materials for executive leadership.
  • Represent the SVP's operational priorities in cross-functional meetings and communications as appropriate.
• Project Management:
  • Lead and coordinate high-priority, cross-functional projects from inception to completion.
  • Develop and maintain project plans, timelines, milestones, and accountability structures.
  • Monitor project progress, proactively identify risks, and implement mitigation strategies.
  • Manage multiple competing priorities with agility and precision.
• Process Design & Improvement:
  • Design, document, and implement process flows and standard operating procedures (SOPs) across operational areas.
  • Identify inefficiencies and recommend data-driven solutions to optimize operations.
  • Partner with operational teams to drive continuous improvement initiatives aligned with organizational goals.
  • Translate complex workflows into clear, actionable process documentation.
• Healthcare Network & Health Plan Operations:
  • Support strategic initiatives related to healthcare network management and health plan operations.
  • Collaborate with clinical, compliance, and network teams to ensure operational alignment.
  • Stay current on managed care marketplace trends, regulatory requirements, and behavioral health operations best practices.
• Cross-Functional Collaboration & Compliance:
  • Build strong relationships across departments to drive alignment and collaboration.
  • Support management of regulatory and compliance-related activities.
  • Ensure operational initiatives adhere to applicable federal, state, and industry regulations.
  • Facilitate working sessions, prepare agendas, and track action items across teams.

Qualifications

• Dynamic, empathetic, and forward-thinking leader with a proven track record of inspiring teams.
• Strong operational and programmatic thinking, driving organizational growth, and championing social impact.
• Direct experience serving or working with individuals with intellectual and developmental disabilities and their families.
• Direct experience in healthcare operations, health plan operations, or healthcare network management.
• Demonstrated experience supporting executive-level operations or initiatives.
• Proven ability to independently manage complex, multi-stakeholder projects.
• Experience with process design, workflow development, and operational improvement.
• Strong understanding of managed care, behavioral health operations, and/or IDD services.
• Familiarity with provider network management.
• Experience with health plan operations, contracting, or network strategy.

Requirements

• Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Ability to utilize computer, cell phone (iPhone).
• Frequent sitting.

Knowledge, Skills & Abilities

• Community oriented:
  • Seeks to understand the underlying needs, desires, and values of colleagues.
  • Proactively builds spaces for others to engage in learning and community.
  • Appreciates and demonstrates collaboration across teams.
  • Serves as a role model, bringing core values to life in your work.
  • Appreciation for cross-departmental collaboration.
• Equity informed:
  • Knowledge of multiple historically excluded groups with knowledge in I/DD (intellectual and developmental disability) communities.
  • Interest in working with and elevating employee needs.
  • Approaches work with a growth mindset, welcomes feedback, and understands that humans all have biases and are imperfect.
  • Experience working and communicating with families.
  • Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.
• Bold:
  • Navigates ambiguity with excitement for problem solving.
  • Effectively manages programs from visioning to implementation + impact measure.
  • Commitment to meet agreed upon deadlines on time or ahead of schedule.
  • Transparent on action, pursuits, and outcomes.
  • Commitment to the values of the organization while demonstrating good judgment, flexibility, patience, and discretion when dealing with confidential and sensitive matters.
• Wellbeing driven:
  • Willingness and commitment to self-reflection and re-thinking.
  • Ability to understand your physical, mental, social, and financial wellbeing needs.
  • Capacity to contribute to and help cultivate effective + sustainable wellbeing driven spaces.
  • Commitment to managing a remote schedule that aligns with PST business hours.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ).
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Ability to obtain and maintain a National Provider Identifier (NPI).
• Must attend any required training.

Time Type

Full time

Compensation

$115,000 - $160,000 Annually

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.

Catalight is an equal opportunity employer.