Trading Systems - IT Support Specialist

MUST HAVE TECH SUPPORT EXPERIENCE FROM TRADING FLOOR/TRADING SYSTEMS/TRADING APPS Hello Looking for Technical Support Analysts with Trading Floor/Trading Systems experience Location: Hybrid, Houston, TX 77079 Pay: $43.50/hr W2 Duration: 8 months (extensions possible) If interested, please email your resume to View email address on click.appcast.io Role: Provide and maintain IT operational effectiveness within the trading environment. Provide the first level of support for PC hardware and networking systems, Windows environment, standard Microsoft Office packages, trading specific packages used for analytics, a variety of external information services, online trading systems and services, and all ‘in house’ systems essential for the trading network to function. Required: Must have experience in providing IT floor support to resolve immediate operation issues to minimize impact; 1st level troubleshooting; Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications. Must be familiar with local major Trading systems, and with the way in which these are used by the Business to facilitate their work. Will be required to liaise with the Global Helpdesk, Trading Delivery Vertical Teams, other IT Teams, and external Vendors on such issues that cannot be addressed within the TS team. Focal point/ ‘go-to’ resource at local site. Mentoring and onboarding responsibilities for new permanent and contract staff at local site. Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management. Work collaboratively within IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues. Ensure all required security, compliance and equipment demand processes and procedures are followed. Facilitate local deployment of software and hardware rollouts, as required. Provide support during the regional annual Business Continuity tests. Balancing satisfying user requests while adhering to the IT policies and processes. Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business. #J-18808-Ljbffr