Operations & Sales Support Manager

NutraBio | Protein Now Location: Middlesex, NJ (Hybrid) Department: Commercial Operations Reports To: EVP – Key Accounts & International About NutraBio & Protein Now NutraBio is a leading manufacturer of premium nutritional supplements built on a "Without Compromise" philosophy. As we continue to expand Protein Now™, our innovative 21g protein shot, into Convenience, Grocery, Drug, FDM, and Mass retail channels, we are seeking a highly organized and driven professional to support the operational backbone of our rapidly growing business. This role is ideal for someone who thrives on coordination, logistics, distributor management, and customer support while working cross-functionally with sales, operations, and supply chain teams. Position Summary The Channel Operations & Sales Support Manager will serve as the primary link between customers, distributors, logistics providers, and internal departments to ensure seamless execution of orders and programs across C-Store, Grocery, FDM, Drug, and Mass channels. This is not a direct sales position . Instead, the role focuses on supporting growth by ensuring excellent execution, maintaining customer satisfaction, coordinating logistics, and helping manage the complexity that comes with large-scale retail expansion. Key Responsibilities Order & Customer Support Process and monitor customer purchase orders from receipt through delivery. Coordinate with key retail accounts and distributor partners to ensure timely and accurate fulfillment. Resolve order discrepancies, shortages, and shipping issues. Support customer onboarding and item setup requirements. Manage retailer and distributor documentation, forms, and requirements. Distributor & Channel Support Serve as a day-to-day contact for distributor partners. Coordinate with national and regional distributors to maintain inventory availability. Assist with new item launches, promotional programs, and customer-specific requirements. Track and monitor inventory positions and replenishment needs. Maintain pricing files, customer programs, and product information. Logistics & Supply Chain Coordination Work closely with third-party warehouses, carriers, and freight providers. Coordinate LTL, FTL, parcel, and distributor shipments. Monitor OTIF (On-Time In-Full) performance and delivery metrics. Troubleshoot freight claims, routing issues, and service failures. Collaborate with internal manufacturing and planning teams to ensure customer demand is met. Sales Operations Support Provide administrative and operational support to the sales team. Prepare reports, forecasts, and channel performance updates. Assist with trade shows, customer meetings, and new product launches. Manage promotional calendars and customer program execution. Help maintain CRM and customer databases. Cross-Functional Collaboration Partner with Customer Service, Operations, Production, Finance, Marketing, and Sales teams. Ensure smooth communication between internal departments and external partners. Drive process improvements and develop scalable systems to support rapid growth. Qualifications Required Bachelor's degree preferred. 3–7 years of experience in: Consumer packaged goods (CPG) Food & beverage Supplements Retail operations Supply chain or customer operations Strong organizational and project management skills. Excellent communication and problem-solving abilities. Proficiency in Microsoft Excel and Microsoft Office Suite. Ability to manage multiple priorities in a fast-paced environment. Preferred Experience supporting: Convenience channel Grocery Drug Mass retail Distributor networks Experience working with: McLane Core-Mark KeHE UNFI Dot Foods Major LTL carriers and logistics providers Familiarity with ERP systems, EDI transactions, retailer portals, and inventory management. Success in This Role The ideal candidate will: Obsess over execution and customer satisfaction. Thrive in a fast-paced, entrepreneurial environment. Build strong relationships with distributors and logistics partners. Anticipate problems before they occur. Help create scalable processes that support the national growth of Protein Now and NutraBio. Why Join NutraBio? Join one of the fastest-growing brands in sports nutrition and functional beverages. Play a key role in launching Protein Now into major retail channels nationwide. Work directly with executive leadership and gain broad exposure across sales, operations, and supply chain. Competitive compensation and benefits. 401k with company match. Opportunities for growth. Weekly pay and direct deposit. Medical coverage. Opportunity for career advancement as the business scales. Paid vacation and sick time #J-18808-Ljbffr NutraBio Labs, Inc.