Senior Product Manager

Role Description

About the opportunity

• Subscriptions Modernisation
  • Own and drive the end-to-end delivery of Stripe as our billing, payments, and invoicing platform, replacing our legacy in-house subscriptions system.
  • Define requirements, manage dependencies, and keep Engineering, Commercial, and Finance teams aligned throughout.
  • Identify and manage risk proactively; surface trade-offs clearly and make sound prioritisation calls in a complex, multi-team environment.
  • Establish clear success metrics for the migration and track outcomes through to completion.
• Salesforce PRM
  • Lead the product work to build and deploy a new Salesforce-based Partner Relationship Management system.
  • Work with Sales, Engineering, and our channel partners to understand current pain points and define what a better partner experience looks like in practice.
  • Drive requirements that reduce helpdesk tickets and manual intervention, and make it significantly easier for partners to buy and provision Exclaimer products at scale.
  • Ensure the PRM integrates cleanly with our commercial and billing systems, and that it is built to support the growth of the channel, not just to manage it today.
• Channel and API
  • Take on ownership of the product roadmap for Exclaimer's Channel capabilities once the initial programmes are delivered.
  • Work with Engineering to evolve our REST API and platform integrations to support growth through Distribution, Reseller, and MSP partners.
  • Understand the partner ecosystem in depth, including the commercial models, technical requirements, and support needs of each channel segment.
  • Identify opportunities to improve the partner experience and increase the scale and reliability of channel-driven revenue.
• Stakeholder and Partner Engagement
  • Work directly with channel partners, acting as a credible and informed voice of the product.
  • Build strong relationships across Engineering, Commercial, Sales, Customer Success, and Finance, aligning teams around shared goals without bureaucracy.
  • Communicate roadmap, progress, and decisions clearly at every level of the business, including executive and board audiences.
• Discovery and Delivery
  • Lead structured discovery to understand partner and customer needs, validate hypotheses, and frame problems clearly before committing engineering effort.
  • Collaborate with UX and Engineering to shape solutions that are technically sound and commercially viable.
  • Maintain a well-prioritised backlog, articulating trade-offs openly and keeping the team focused on the work that matters most.
  • Define and track product KPIs, including adoption, retention, and revenue impact, and share findings transparently across the business.

Qualifications

• Proven track record as a Senior Product Manager in a B2B SaaS environment, ideally with experience across both platform and commercially-facing product areas.
• Hands-on experience with Stripe across payments, billing, and invoicing. This is a requirement, not a nice-to-have.
• Demonstrable experience working in or around channel ecosystems, with an understanding of how Distribution, Reseller, or MSP models operate.
• Experience managing complex, cross-functional technical programmes where you have had to coordinate multiple teams and manage stakeholder expectations under pressure.
• A track record of working directly with customers or partners in a product capacity, not just via proxies.

Requirements

• Comfortable with Jira and Confluence as core tools for delivery and documentation.
• Proficient with Figma for working collaboratively with design.
• Solid working knowledge of REST APIs and tools such as Postman.
• Good working knowledge of the Microsoft ecosystem, including Azure and the Microsoft Commercial Marketplace.
• Salesforce experience is essential given the PRM work. MuleSoft knowledge would be a further asset.

Benefits

• Access to generous paid time off.
• Flexible working options including our XFlex programme and a “work from anywhere” allowance.
• Enhanced leave for all new parents, regardless of gender, family structure, or path to parenthood.
• Comprehensive healthcare coverage, fully funded insurance and income protection.
• Access to 24/7 virtual care, and mental health, legal and financial support through employee assistance programmes.
• Contributory retirement plans and savings support.
• Perks like subscriptions to Calm and Blinkist, fitness and lifestyle credits, global travel assistance and a wide range of discounts.

Company Description

At Exclaimer, inclusion is more than a policy - it’s part of who we are. We’re proud to be an equal opportunity employer and welcome applications from people of all backgrounds, experiences, and identities.