Product Operations & Customer Experience Lead
Con Edison
The Product Operations & Customer Experience Lead drives the evolution of enterprise delivery and portfolio management practices through process innovation, product ownership, and customer-focused operational excellence. This role serves as the lead for strategic delivery and portfolio management platforms, including ServiceNow and related product delivery tools, with responsibility for shaping the future-state intake, demand management, project registration, and portfolio delivery experience across the Enterprise Technology & Security (ETS) organization. The position partners-closely with technology, product, project, and business stakeholders to design scalable, user-centered processes that improve transparency, streamline delivery operations, and enhance the overall customer experience. This role requires a proactive, self-driven leader who can identify opportunities, influence change, and continuously improve how teams plan, prioritize, govern, and deliver work across the organization. #J-18808-Ljbffr Con Edison
Vacancy posted 1 day ago
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