Operations Assistant

Benefits:

401(k)

Health insurance

Paid time off

401(k) matching

Dental insurance

Vision insurance

About the Position:

Underwood & Associates (U&A) is seeking a highly organized, dependable, and motivated Operations Assistant to help keep our small, busy company running smoothly.

While the role includes traditional office responsibilities, it also serves - more importantly - as the operational support hub for our company. The person in this position works closely with the Operations Manager, company owner, design staff, and construction team to keep dozens of ongoing tasks moving forward simultaneously.

This is a fast-paced position with a consistently high workload. There will almost always be more work than can be completed in a single day. Success in this role comes from staying organized, prioritizing effectively, following through, and maintaining a positive attitude under pressure.

If you enjoy variety, take pride in staying organized, and like being the person who helps everything run efficiently, this position may be an excellent fit.

Primary Responsibilities:

No two days are exactly alike. Responsibilities include a wide variety of operational and administrative tasks, including:

Project & Operations Support

Managing multiple large orders of native plants for ecological restoration projects

Coordinating with nurseries, vendors, project managers, and construction staff regarding plant needs and deliveries

Supporting project teams by researching information, compiling documents, running errands, and completing a variety of operational tasks

Assisting the Operations Manager with daily priorities and special projects

Company Administration

Maintaining business licenses, registrations, certifications, and qualifications

Tracking renewal deadlines and ensuring required documentation is submitted on time

Coordinating follow-up activities that may span weeks or months

Organizing company records and documentation

Office Operations

Managing a high volume of incoming and outgoing email correspondence

Answering phones and directing calls

Supporting daily office operations

Ordering office supplies and maintaining office organization

Maintaining company files and records

Scheduling maintenance and repair services for company facilities

Preparing meeting materials and assisting with office logistics

Executive Support

Assisting the company owner with a wide variety of business-related tasks

Occasionally assisting with personal errands or administrative tasks for the owner

Responding quickly to changing priorities throughout the day

General Support

This position serves as an in-office resource for the entire company. New tasks arise frequently, and the ability to shift priorities while keeping existing work organized is essential.

Qualifications:

Candidates are expected to have a “can do” attitude and understand that no task is too small or too big. The candidate must be extremely organized and efficient, and should enjoy organizational and administrative work.

Other qualifications include:

present a professional appearance

be able to work independently

be well spoken

be competent in business writing

be able to successfully balance multiple tasks throughout each day

possess solid computer and internet skills

provide closure when tasks are completed.

The ideal candidate will thrive in high-stress situations and have the ability to deal positively with difficult or abrasive people.

Although not required, knowledge of the environmental restoration field and/or fluency in Spanish are valuable skills for this position.

Benefits:

Optional health/dental/vision insurance – U&A pays 70% of the premium for the employee

Sick and Safe Leave in accordance with Maryland law

Paid time off and paid holidays

401k and profit sharing after 1 year of employment