Banking Services Operations Associate III - Mortgage Payments & Maintenance

Overview:

Completes basic mortgage payment processing and special loans duties and basic research tasks.

Primary Responsibilities:

• Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.

• Complete standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements.

• Complete basic documentation preparation related to mortgage loan modification documents.

• Respond to or initiate standard requests on exception payment applications or mortgage document term research.

• Complete mid-level complexity research into maintenance completed, payments and payoffs.

• Complete entry-level reconciliations of system maintenance and cash work as required by assigned area.

• Complete routine or standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic.

• Maintain contact with internal business partners and external customers as required in completing assigned responsibilities.

• Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

• Promote an environment that supports belonging and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Scope of Responsibilities:

The jobholder may work in Mortgage Payments, Payoffs or Special Products and is responsible for entry-level tasks noted above.

Education and Experience Required:

Associates’ degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience

Proven internal and external customer service experience

Proficiency with personal computers as well as pertinent spreadsheet and word processing software

Demonstrated verbal and written communication skills

Demonstrated problem-solving skills

Education and Experience Preferred:

Minimum of 1 year’s relevant experience

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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.