Customer Accounts Manager

Precipart, an Allyntra brand, located in Farmingdale, NY, is looking for a customer-centric Customer Accounts Manager to lead the day-to-day relationship with a key account and keep customer commitments on track from purchase order through delivery. You’ll partner across the business to connect customer needs with production schedules, forecasts, and inventory plans—solving issues with empathy, communicating clearly, and working together to deliver excellent service. You’ll also support account performance through reporting, pricing and cost reviews, and guidance for program coordinators and specialists. ESSENTIAL FUNCTIONS Oversee customer schedules and monitor our commitment dates against customer requirements Receive customer PO's and perform a commercial contract review of quotation vs customer PO. Resolve discrepancies (if any) Process customer purchase orders, inquiries, and/or customer issues related to orders Gather and communicate, externally and internally, information pertaining to changes to existing orders Track order activity and communicate any potential delivery problems Update internal systems and customer portals in accordance with changes Quickly and effectively resolve customer or production issues, and provide timely communication to customers on status and resolution Perform monthly account review – customer forecast vs backlog and manufacturing/purchase orders Understand customers measurements of Precipart, i.e. on time delivery to request date, on time delivery to promise date, etc. Work to make sure Precipart is aligned with measurements, and performing at the highest standard Run customer specific reports and share data with customers Provide pricing, inventory availability and production schedule information to customers Review contractual inventory amounts required in stock per customer. Adjust discretionary amounts based on future projections, on time delivery and changes to delivery dates. Perform project work as assigned Monitor price levels and cost levels for existing programs, including history, and making recommendations/working with account manager on future price increases/cost decreases. Maintain the ongoing relationship with a large complex customer and sales staff utilizing knowledge of products, production planning, and inventory management Project future demand beyond supplied forecast Oversee management/training of program coordinators and program specialists as needed Responsible for conforming with the company’s quality management system requirements, as well as contributing to its overall effectiveness, and the ultimate goals of customer satisfaction, product compliance, and ethical practices/behavior. REQUIRED EXPERIENCE / SKILLS / EDUCATION A minimum of 6 years related work experience in the manufacturing industry Proficient in MS Excel, Word, Outlook Proven customer focused ability and relationship building experience Must possess strong analytical and forecasting skills Able to meet aggressive deadlines Adapt to changing priorities Excellent organizational and multitasking ability Assertiveness and confidence Able to make decisions that will impact customers Goal-driven with ability to work under pressure Good problem-solving skills Experience with ERP/CRM programs Experience in mentoring, coaching, and training junior team members Values treating people well, has an empathetic approach and mindset, is ambitious and strives for personal and collective excellence, supports diversity and inclusion, and has a positive outlook and attitude. Salary RANGE $75,000 to $90,000. The compensation for this role will be determined through our assessment process, taking into account your qualifications. WHAT WE'LL OFFER YOU IN RETURN: Base salary plus incentive program Paid time off Flexible Spending Account Health Savings Plan Life insurance, enhanced short term and long-term disability insurance and other voluntary insurance plans 401k Profit sharing plan Tuition Assistance Employee Referral Bonus National Employee Assistance Program 529 College Savings Program Professional development and training Clean and organized workspace and manufacturing facilities Company events and outings Expanding organization with opportunities for future growth within the company About Precipart: Precipart engineers, designs and manufactures high precision custom solutions for the world’s leading companies in the Medical, Aerospace and Industrial markets. We act as a partner across your entire manufacturing process by engineering precision gears, mechanical components, assemblies and motion control solutions, as well as delivering end-to-end capabilities and more. With offices in Switzerland, the U.S. and U.K, we are here to help you “engineer possible”. About Allyntra Every breakthrough starts with an ally. Allyntra brings together specialized businesses, technical expertise, and a proven operating system to help innovators solve complex problems and bring breakthrough technologies to market with confidence. Together, our brands—including our Precipart, Argotec, Pavese, and Polydec, — support customers from concept through commercialization across the medical device, life sciences, precision manufacturing, and advanced industrial technology industries. The Allyntra Way unites every business through a shared commitment to customer focus, technical excellence, continuous improvement, ownership, and collaboration. Our greatest competitive advantage isn’t what we own, it’s how we work together. We are committed to building a culture where people are empowered to be their best, to grow, to participate in the value they bring to the company, with a deep commitment to our future. Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at Phone: View phone number on click.appcast.io Email: View email address on click.appcast.io Precipart is an equal opportunity employer. All qualified applicants willreceive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, age, martial status, or any othercharacteristic protected by law. #J-18808-Ljbffr