Senior Process Excellence Consultant

Job Description

Job Title: Senior Process Excellence Consultant

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Location: Remote (United States, prefer CST or EST)

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Who We Are

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Xceedance provides strategic operations support, technology, and data services to drive efficiencies for insurance organizations worldwide. We collaborate with insurers, reinsurers, MGAs, brokers, and captives to launch products, implement intelligent technology, deploy advanced analytics, and achieve business process optimization. We are committed to adding direct value in the business of insurance and help our clients to embrace change, accelerate innovation, and achieve meaningful business outcomes.

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Opportunity

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We are looking for a strategic thinker and problem solver to join our Process Excellence team as a Senior PEX Consultant . You will be working at the intersection of business operations, technology and transformation — helping identify and implement solutions that reshape how P&C insurance functions work and deliver value.

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This is not a conventional process improvement role. You will be the person who decides which opportunities are worth pursuing — pressure-testing ideas against commercial reality before technology teams invest a single day of effort. You will help design the operating model of the future: how people, process, data and technology fit together to improve combined ratio, reduce cycle times and create a better experience for underwriters, claims handlers, brokers and customers alike.

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Your strength in navigating both detailed processes and overarching strategic priorities will be a critical differentiator. You will translate business pain into technology requirements, and technology possibilities into business cases that hold up to scrutiny.

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If you have deep experience in insurance, strong analytical and stakeholder skills, and a track record of driving transformation — this role will give you the scope to do the best work of your career.

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What You’ll Be Doing

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Operating Model Design & Future-State Architecture

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• Own the design of target operating models (TOMs) for P&C functions — Underwriting, Claims, Policy Servicing and Distribution.
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• Define how people, process, data and technology fit together in a future-state model that is AI-ready and continuously improving.
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• Translate the carrier’s strategic ambitions into a sequenced, fundable transformation roadmap with clear value milestones.
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• Act as the primary decision-maker on which process improvement or technology opportunities move forward — and which do not.
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Technology-Business Translation & Investment Prioritization

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• Bridge the gap between technology teams and business stakeholders: translate business pain points into technology requirements and technology possibilities into business cases.
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• Evaluate and prioritize the technology portfolio (automation, AI, digital platforms) against commercial P&C-specific ROI criteria including loss ratio impact, expense ratio reduction and NPS uplift.
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• Define investment thresholds, success metrics and value realization checkpoints before committing technology resources.
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• Challenge and stress-test business cases from both the process and technology lens to prevent misaligned spend
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P&C Process Excellence

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• Process optimization and re-engineering skills – awareness applying Lean, Six Sigma and hypothesis-driven problem-solving.
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• Apply deep domain expertise across the full P&C value chain:
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• Claims: leakage management, reserving accuracy, STP rates, litigation triage
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• Underwriting: exposure data quality, submission flow, loss run analysis, appetite alignment
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• Policy Servicing: endorsement turnaround, rework drivers, handoff points, straight-through processing
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• Distribution: broker experience, quote-to-bind ratios, pipeline management
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• Lead detailed diagnostic engagements to identify root causes of performance gaps
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• Design and implement scalable solutions that survive the transition from pilot to enterprise-wide adoption.
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Business Outcomes & Strategic Impact

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• Translate operational improvements into executive-level financial and strategic impact leveraging domain knowledge: combined ratio, loss ratio, expense ratio, cycle time and customer retention.
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• Build and govern value-realization frameworks that track whether transformation initiatives are delivering promised ROI — and course-correct when they are not.
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• Define and track the right KPIs, SLAs and productivity metrics across underwriting, claims and operations.
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• Own executive narratives and board-level reporting for transformation programs
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Stakeholder Leadership & Governance

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• Act as a trusted strategic advisor to C-suite, business unit heads and technology leaders across the carrier organization.
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• Run governance cadences with clear ownership, action tracking and accountability — ensuring transformation does not stall in committee.
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• Facilitate alignment between technology and business teams, resolving prioritization conflicts with data and structured reasoning.
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• Represent transformation roadmap to external partners, brokers where required.
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Continuous Improvement & Capability Building

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• Institutionalize a CI culture (Lean, Kaizen, process excellence) across P&C operating functions.
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• Coach and upskill business and technology teams on the ‘translator’ mindset — ensuring neither side stays in its own lane.
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• Identify and scale automation, AI-assisted underwriting, intelligent claims processing and digital distribution capabilities.
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• Build internal capability so that transformation is self-sustaining, not consultant dependent.
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What You Bring

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• 8+ years in consulting, transformation or performance excellence roles.
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• Preferred: Minimum 5 years of hands-on experience in P&C Insurance — either within a carrier, Lloyd’s/London Market, or a specialist insurance consultancy.
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• Demonstrable expertise across at least two of: Claims Operations, Commercial Underwriting, Policy Servicing, or Distribution.
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• Proven track record of designing target operating models and leading end-to-end transformation programs to measurable outcomes.
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• Experience owning the technology prioritization and ROI decision-making process, not just participating in it.
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• Comfortable presenting to and influencing C-suite and Board-level stakeholders.
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Strongly Preferred

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• Experience working at the intersection of technology and business in an insurance context (digital transformation, Insurtech, AI/ML implementation, core systems replacement).
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• Lean / Six Sigma Green or Black Belt, or equivalent structured problem-solving certification.
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• Exposure to intelligent automation (RPA, IDP, AI-assisted underwriting or claims) and ability to separate genuine value from vendor hype.
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• Background in management consulting (MBB, Big 4, or specialist insurance advisory).
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Tools & Analytical

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• Strong grip on Excel, Power BI, Tableau or equivalent for performance dashboarding.
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• Process mapping tools (Visio, Miro, Lucidchart or similar).
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• Familiarity with P&C core systems (Guidewire, Duck Creek, Majesco or equivalent) is a meaningful advantage.
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What You Can Expect from Us

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• A collaborative, entrepreneurial environment where your ideas drive change
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• Opportunities to work with cutting-edge technologies and a worldwide network of insurance experts
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• A culture rooted in teamwork, integrity, continuous learning, and client success
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At Xceedance, you will discover the possibility to exceed yourself and grow persistently with us. We offer career development opportunities to our members for a well-rounded development throughout their journey with us. Xceedance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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