Service Coordinator

Job Description

Job Description

Job Overview:

Pay Range: $23.00hr - $28.00hr

Requirement/Must Have:

• Associates degree or equivalent professional experience.
• Proficiency in PC applications, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong verbal and written communication skills to effectively engage customers, internal partners, and diverse audiences.
• Demonstrated ability to independently perform standard professional-level work involving complex and less clearly defined issues.
• Strong organizational and time management skills with exceptional attention to detail.
• Ability to act as a Change Agent by promoting change management, customer focus, integrity, and ownership.
• Self-starter with high initiative who embraces an ownership-driven culture.

Responsibilities:

• Own the allocation and deployment of field service resources to meet customer commitments in a dynamic, fast-paced environment.
• Manage end-to-end customer communications for all service events, including navigating complex scheduling discussions.
• Apply prioritization logic aligned with customer commitments and operational requirements.
• Serve as a decision-maker for field resource deployment while coordinating closely with field management.
• Demonstrate strong influencing and collaborative skills when working with internal and external stakeholders.
• Utilize problem-solving and critical thinking skills to reprioritize activities and resources as conditions change.
• Support complex service-related projects and determine critical paths to improve performance and timeliness.
• Ensure accurate, thorough, and timely documentation to support downstream teams and operational continuity.
• Maintain a high level of professionalism and customer focus while balancing competing priorities and operational constraints.

Nice to Have:

• Customer-facing experience.
• Experience in a medical device or healthcare environment.
• Dispatch, scheduling, or workforce coordination experience.

Skills:

• Microsoft Word.
• Microsoft Excel.
• Microsoft PowerPoint.
• Microsoft Outlook.
• Scheduling.
• Resource Allocation.
• Problem Solving.
• Critical Thinking.
• Change Management.

Qualification And Education:

• Associates degree or equivalent professional experience.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.