Director of Front Office

Omni Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel. Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished decor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Director of Front Office Overview: The Director of Front Office will oversee the Front Desk, Concierge, Ideal Services and Guest services teams Bellman, Doorman. This individual will ensure maximum Front Office operating efficiency by effectively balancing the needs of our guests, owners and associates. Responsibilities: Assist Lead morning standups with Resort Leadership team Report directly to the Director of Rooms Oversee Assistant Front Office Managers, Front Office Supervisors, Front Desk Agents, Concierge, Ideal Service Phone Operators, Bellperson and Doorpersons Provide support to Valet Manager who oversees Valet Must work closely with leaders from all departments and communicate daily with Housekeeping, Finance and Sales teams especially. Ensure daily tasks are assigned and completed. Assisting the team with tasks when necessary due to call offs or high business levels: Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc. Checking Guests In and Out of the resort Providing lobby support during peak hours Assisting Valet and Bell with heavy arrivals or departures Assist Concierge team with reservations Ensure all needed reports are run - Rate Discrepancy, Checkout with Balance, Daily Credit, etc. Support team by: Creating schedule Completing payroll timely Providing on going training to current associates Create training plans and schedules for newly hired associates Hold daily stand up meetings Hold monthly All Together Get Together meetings Completing inventory and ordering necessary supplies so associates have the tools they need to do their jobs Handle guest complaints maintaining a satisfactory impression with the guest Attend all relevant meetings including Pre-Cons and Guest Recovery meetings. Qualifications: Must have previous Front Office Management experience in a similar Front Office/Rooms environment - 4 Diamond, Resort, Large Property Must be able to navigate the interior and exterior of the hotel. Must have experience with Property Management Systems (Opera experience preferred) Must be able to work flexible shifts, including weekends and holidays. Must have excellent organizational, supervisory, customer service skills. Must be able to work well under stressful situations and handle challenges in a professional manner. Must be able to walk and stand for extended periods of time - up to 8 hours per day. Saary Range based on experience is $70,000 to $96,000 Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. #J-18808-Ljbffr Omni Hotels & Resorts