Global Service Manager - Customer Experience & Escalations
retarus GmbH
Retarus is seeking a Service Manager (m/f/d) to act as the primary contact for national and international Service Management customers, ensuring top-tier customer experience and compliance with SLAs. You will coordinate between customers and technical teams, monitor KPIs, and drive high-quality service delivery. Ideal candidates have 3+ years in service management, ITIL/ISAE 3402 familiarity, and strong communication skills; English fluency required, additional languages a plus. #J-18808-Ljbffr retarus GmbH
Vacancy posted 16 hours ago
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