Registered Nurse (RN) - Transfer Center Specialist - Conduit Health Partners

The RN Transfer Center Specialist coordinates patient transfer logistics using workflows identified by client to assist with patient acceptance and bed placement. This RN ensures that patient care is accepted in an environment that can facilitate a higher level or capability of care and maintain continuity of care. Performs functions based on defined standards of performance and practice to meet or exceed operational expectations. The position works collaboratively to foster relationships with referring facilities, physicians, and hospital staffs while representing Conduit Health Partners mission and values. Works closely with clinical, medical staff, and leadership teams to identify, trend, and report barriers to patient access and throughput. Professional, clinical standards, policy, and evidence‑based research guide practice and service delivery. Participates in professional development, peer development, and evaluation as well as shared leadership. Assistance with data collection for quality purposes is expected. Schedule and Work Hours Full‑time opportunities are available across all shifts—days, evenings, and nights. Schedules are set and follow a six‑week rotation, including an every‑other‑weekend requirement. There is also an on‑call component and a rotating holiday requirement for all positions. Once you are placed into a schedule, you are expected to work that set schedule for at least six months before any schedule change request is considered. Schedule change requests are reviewed every six weeks but are not guaranteed and are evaluated based on established standard operating procedures. During orientation, you will follow the schedule of your assigned preceptor. Leadership will make every effort to match you with a preceptor on your designated shift, but final assignments are based on preceptor availability and may not always align perfectly with your shift preference. Hours are subject to change based on the need of operations. Essential Job Functions Coordinates functions to identify the appropriate level of care, accepting provider, consultation, and access from all potential referral sources—including hospitals, clinics, extended care facilities, and physician offices—to initiate acceptance and expedite decision making relative to potential access, focusing on quality, safety, and efficiency. Works directly with clinicians at each client facility to ensure communication of accurate clinical presentation, timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate destination plan of care at the receiving facility using critical thinking and established workflows. Proficient in EHR data entry, telephony systems, and office systems as required to support operations, ensuring accurate, timely data entry and protection of PHI. Uses problem‑solving skills to recommend the best potential patient outcome based on clinical information, patient and/or physician preferences, and the capability/capacity of both transferring and receiving facilities. Utilizes effective and professional communication to act as liaison on behalf of patient and client facilities between physicians, hospital staff, and outside agencies. Monitors individual and team compliance and performance; implements and supports process change to ensure compliance with regulatory and quality initiatives. Demonstrates knowledge of regulatory components—including but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA—reporting risks related to safety, compliance, and operational inefficiencies to the Chain of Command in a timely manner and offering recommendations for resolution or improvement when applicable. Works directly with providers and other healthcare providers at each client facility as well as the client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows. Participates in process improvement, professional development, and peer review. Maintains active RN licensure within the states where transfer center services are provided. Responsible for other tasks and analysis as requested or directed. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job‑related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification Active Registered Nurse (RN) – Required Active multistate/compact registered nurse (RN) licensure – Required (if applicable based on state of residence) Education Associate Degree of Nursing or diploma (ADN) – Required Bachelor’s degree of nursing (BSN) – Preferred Work Experience 1 year of acute care experience – Required 3+ years of acute care experience – Preferred Healthcare contact center experience – Preferred Training Epic electronic health record – Preferred Genesys contact center – Preferred Office Setting Must have a designated workspace with a locked door, per HIPAA regulations. Associates are encouraged to also identify a secondary work location that meets HIPAA regulations in case of power outages. IT Requirements Minimum internet speed of primary and secondary work locations: download speed of 100 Mbps, upload speed of 20 Mbps. Skills Customer service oriented Microsoft Office tools (Outlook, MS Teams, Excel, Word, etc.) Technology savvy Multitasking Review & interpret patient transfer case information Escalate/inform regarding patient status changes Record tasks and conversations regarding patient transfer Attention to detail Acceptance of authority Critical thinking Communication with clinical care team members Teamwork Active listening Relationship building Agility and adaptability Excellent oral and written communication skills Performance driven What We Offer Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders Tuition assistance, professional development, and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at View email address on click.appcast.io. #J-18808-Ljbffr Conduit Health Partners