Care Coordinator In Office

Position Overview Wrapped N Love Home Care is seeking a highly organized, accountable, and client-focused Care Coordinator to manage the full lifecycle of client services following referral acceptance. This position plays a critical operational role within the agency and is responsible for ensuring that all services are delivered safely, consistently, and in compliance with state requirements, payer expectations, and the agency’s Diamond Standard of Care. Primary Responsibilities The Care Coordinator manages all active client cases and maintains accurate, real-time updates for admissions, service start dates, hospitalizations, changes in condition, care plan updates, reassessments, and wellness checks. The coordinator conducts assessments and reassessments as required and develops individualized care plans that accurately reflect the client’s needs, functional abilities, and authorized services. Care plans must remain current and aligned with services being delivered by caregivers. The Care Coordinator ensures services are delivered according to approved authorizations and monitors service units to prevent underutilization, overutilization, and service disruptions. When service adjustments are needed, the coordinator works with the appropriate payer or service coordinator to request increases, decreases, or appeals when necessary. For waiver clients, the Care Coordinator confirms program eligibility status and monitors renewal timelines to prevent service interruption. The coordinator proactively identifies expiring eligibility requirements and guides clients and families through the documentation and renewal process when necessary. The Care Coordinator maintains responsibility for ensuring that schedules align with authorized service hours and client needs. This includes updating schedules within the agency system, ensuring that services are properly assigned, and verifying that scheduling changes are documented accurately. Daily oversight includes monitoring electronic visit verification activity to ensure caregivers are clocking in and out correctly, visits are verified, and documentation aligns with services delivered. The Care Coordinator conducts routine quality monitoring through wellness checks and field visits. The coordinator is also required to complete bi‑weekly in‑home visits for private pay clients and monthly reassessments. The Care Coordinator manages incident reporting and complaint resolution, ensuring timely documentation and corrective action. The Care Coordinator ensures all client files remain compliant, complete, and audit‑ready, including annual binder audits and documentation reviews. Client satisfaction calls and support for the agency’s satisfaction monitoring process are required. The Care Coordinator participates in internal quality management and performance review meetings, presenting trends and contributing to improvement initiatives. Performance Expectations Performance is evaluated based on documentation accuracy, compliance readiness, service quality monitoring, EVV compliance rates, client satisfaction outcomes, authorization utilization accuracy, and responsiveness to service issues. Compensation Hourly rate: $21–$24 per hour based on experience. Rotational weekend on‑call coverage is required. Work Schedule Primary schedule is Monday through Friday during standard office hours. Rotational weekend coverage may be required. Qualifications Candidates should have experience in home care, healthcare coordination, or case management. Strong organizational and communication skills are required, along with the ability to manage multiple client cases simultaneously. Experience working with electronic documentation systems and maintaining compliance documentation is strongly preferred. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr