Front Desk
AdvoCare
Job Type
Full-time
- Answers incoming telephone calls on a multi-line telephone system in a professional manner.
- Schedule patient appointments.
- Transfers calls to the appropriate person and writes messages in accordance with approved telephone procedures.
- Greet patients and visitors as they enter the office and notify the appropriate person of the patient's arrival.
- Collect and post co-pays and remind patients of past due balances on the day of office visit.
- Ensure patients check out as they leave the office and follow check-out procedures.
- Confirm patient appointments.
- Document and notify Doctor when a patient cancels an appointment.
- Type correspondence and office memos as directed.
- Transcribe information regarding patient visits for medical reports.
- Prepare and provide the Doctor's patient files by pulling charts, gathering paperwork, and printing daily appointment schedules.
- Excellent customer service skills.
- Effective verbal and written communication skills.
- Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.
- Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
- Commitment to excellence and high standards
- Detail oriented with strong follow-up initiative
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- High School Diploma or Equivalent
- Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint)
- One year of prior experience in a medical setting preferred
Vacancy posted 3 days ago
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