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Director of Customer Support: Scale CX & AI Ops

ButcherBox

ButcherBox, headquartered in Watertown, MA, is seeking a Director of Customer Support to lead the customer support organization. This role involves enhancing customer experience through operational leadership, driving technology advancements, and ensuring high service quality. The ideal candidate will have over 9 years of experience in customer support leadership, manage both internal and outsourced support teams, and work cross-functionally to ensure customer feedback influences business decisions. #J-18808-Ljbffr ButcherBox

Vacancy posted 4 days ago
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