Director of Customer Support: Scale CX & AI Ops
ButcherBox
ButcherBox, headquartered in Watertown, MA, is seeking a Director of Customer Support to lead the customer support organization. This role involves enhancing customer experience through operational leadership, driving technology advancements, and ensuring high service quality. The ideal candidate will have over 9 years of experience in customer support leadership, manage both internal and outsourced support teams, and work cross-functionally to ensure customer feedback influences business decisions. #J-18808-Ljbffr ButcherBox
- CodeRabbit, based in Boston, is seeking a Scaled Success Program Manager to enhance customer engagement and success with their AI-assisted code review platform. You will act as a technical advocate, ensuring customers achieve measurable productivity gains. This role demands...Suggested
$200k - $260k
...Customer Success Manager, Scaled Boston, MA; New York City, NY; San Francisco, CA; Seattle, WA About... ...reliable, interpretable, and steerable AI systems. We want AI to be safe and... ..., self-service resources, and pooled support models You May Be a Good Fit If...SuggestedWork at officeVisa sponsorship$160k - $182k
...ButcherBox Headquarters) Level: Director Base Salary: $160,000.00 - $1... ...is seeking a Director of Customer Support to lead our customer support... ...exceptional member experience at scale. This leader will be... ...planning, technology strategy, AI-enabled support, Voice of Customer...SuggestedLocal area$125k - $250k
...together. We are seeking a Customer Success Manager to join our team... ...'s software platform with AI, robotic automation, Data Fabric... ...sufficient in building, managing, and scaling Appian applications and... ...benefits package designed to support your health, wellbeing, and financial...SuggestedWork experience placementLocal areaFlexible hours$125k - $250k
...is to create the next generation of Gen AI‑driven code reviewers: a symbiotic partnership... ...and quality. Role Overview As a Scaled Success Program Manager at CodeRabbit, you... ...and a technical advocate, ensuring every customer achieves measurable improvements in velocity...Suggested- Pryzm is seeking a Customer Success leader in Washington, DC to build and scale their post-sale organization. This role focuses on customer onboarding, retention, and success management, requiring strong organizational and communication skills. The candidate will collaborate...Relocation package
$80k - $100k
...TPCRM market, and our customers rely on us to give them... ...Manager, reporting to the Director of Customer Success... ...designing systems that scale, connecting the right message... ...segment needs direct support or shows signs of risk,... ...Comfortable leveraging AI tools to enhance...Flexible hours- ...by leading investors in AI and robotics, Tutor... ...technically credible, customer-oriented engineering thinker... ...our engineering, support, and maintenance teams,... ...customer engineering and ops teams, and clear with non... ...plays a central role in scaling our fleet Help build...Remote work
$90k - $115k
...experience level About Ketryx: Ketryx is an AI software platform that enables healthcare... ...grow your career as Ketryx continues to scale. Applicants must be authorized to work for... ...outcomes. Partner directly with customer stakeholders to facilitate strategic discussions...H1bWork visa$104k - $183k
...Be the one building AI-powered experiences where they... ...create better customer experiences through AI-powered... ...relationships. Help build, support and operate technology... ...: Shape and scale how Customer Success delivers... ...programs Familiarity with CX, CCaaS, or enterprise...Work from homeWorldwideFlexible hours- ...Enterprise Customer Success Manager LinearB... ...LinearB to improve their AI Leverage,... ...engineering leadership (VP/Director level). Facilitate... ...the attention and support needed to maximize... ...understanding of the Dev-Ops space, able to... ...-paced, rapidly-scaling startup environment...
$200k
...Junior Account Executive - AI Sales Location: Remote USA Please... ...helping enterprises modernize customer operations, decision intelligence... ...designed to help organizations scale efficiently and make faster,... ...consulting, technology-led BPO, CX, call centre solutions, or a related...Remote work$130k - $150k
Tomorrow.io is seeking a Customer Operations Specialist in Boston, MA, to own customer support operations and enhance the post-onboarding experience for clients. The ideal... ...and technical support while utilizing AI tools to improve workflows. Strong communication...- ...software engineering team. You will be responsible for platforms supporting client relations, digital marketing, and performance analytics.... ...expertise in managing enterprise CRM systems, developing large-scale applications, and stakeholder engagement. Strong financial...
$80k - $100k
A leading cybersecurity firm in Boston is looking for a Digital Customer Success Manager to lead their tech touch program. This role involves building scalable customer engagement strategies, utilizing CS platforms like Vitally, and monitoring customer health to ensure...Flexible hours- Pryzm is seeking a Customer Success leader in Boston to enhance post-sale operations and customer engagement. This role is not traditional; you will design onboarding processes and manage customer success initiatives, ensuring clients derive value from Pryzm's platform...
- Bitsight is building an AI-native Customer Success operating model and seeks a hands-on builder to... ...engagement. You'll prototype, iterate, and scale automations that reduce manual work and... ...role requires 2-6+ years in CS/Revenue Ops or related areas, with experience using...
$78.98k - $117k
...industry in 2011 Over 3000 customers trust Bitsight Over 750... ...We are building an AI-native Customer Success... ...is not a traditional CS Ops administration role or... ...preparation, digital engagement, support deflection, and CSM... .... Prototype and scale workflows such as automated...Remote workFlexible hours- ...worrying about marketing and customer retention. Steer began... ...to our high-volume Scaled segments. Reporting to the Director of Customer Success, you... ...of size. You will lead a supportive, high-trust team and provide... ...visualization tools. CS Ops Familiarity: Experience...Local areaRemote workWork from homeFlexible hours
- ...requisition id: JR100589Snyk is the leader in secure AI software development, helping millions of... ...company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world...Work at officeWork from homeFlexible hours
$125k - $180k
...over $40M in funding by leading investors in AI and robotics, Tutor combines human and... ...re looking for a leader to own the entire customer journey — from the moment a system goes live... ...we've deployed with. But it doesn't yet scale. Your job is to turn that scramble into a...- ...Lead to manage a remote implementation team and deliver AI-driven solutions to life sciences clients. The role demands operational excellence in a supportive team environment, and involves managing up to 25% customer engagement. Candidates should have over 5 years of...Remote workFlexible hours
$98k - $182k
...intelligence that helps our customers achieve success and... ..., Europe, and India, supporting a growing global client... ...exceptional experiences at scale. This role blends... ...track, and report on key CX metrics (e.g., CSAT,... ...Partner with broader Sales Ops and IT to bring needs...Remote workFlexible hours$115.5k - $214.5k
...empathetic for carriers and the customers they serve. We build AI-powered software that... ...d love to meet you. Director, Customer Experience & Scaled Success We are... ...with Customer Ops, Learning & Enablement,... ...total rewards package that supports both your wellbeing and...Work at officeFlexible hours2 days per week3 days per week$140k - $160k
...Customer Success Manager Boston or NYC Layer Health was founded... ...Medical School. We are building an AI layer that can accurately and... ...processes and playbooks as we scale the function What you'll... ...client-facing implementations/support role ~ Excellent...2 days per week- ...orientation or any other criteria. Senior Customer Success Manager (Sr. CSM) The Sr. CSM... ...teams, including Implementations, Support, and Product, to deliver on client commitments... ...with change management or large-scale rollouts. Track record of meeting or exceeding...Work at officeLocal area
$65k - $75k
...Customer Success Manager I Ready to join a team that's all in? At Imprivata, we deliver... ...where everyone feels valued and supported. If you're looking for a place to match... ...initiatives Manage customer engagements at scale through Salesforce case management, Gainsight...Work at officeLocal area- ...Customer Success Manager We're Summize, an ambitious legal tech scale-up based in the US and UK, working with businesses all over the globe. Our mission is simple... ...~ Rich learning and development opportunities supported through our Growth Mindset Fund ~ Seaport-based...Temporary workFlexible hours
$81k - $86.5k
...Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for... ...to drive successful implementations at scale while also achieving Renaissance’s... ...SOPs and developing proactive strategies to support customers based on segmentation and...For contractorsLocal areaRemote workWorldwideWork visaFlexible hours$86k - $117k
...Green Card Holder. Summary: As a Customer Success Manager, you will be responsible... ...directly and low-touch customers managed at scale Establish trusted advisor... ...provided with the latest Apple technology to support productivity. Our headquarters is...Full timeContract workWork at officeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director of Customer Support: Scale CX & AI Ops. Be the first to apply!
- insurance customer service manager Watertown, MA
- director customer care Watertown, MA
- customer service support manager Watertown, MA
- senior manager customer operations Watertown, MA
- sales customer service manager Watertown, MA
- manager customer experience Watertown, MA
- customer service executive Watertown, MA
- customer advocacy manager Watertown, MA
- manager customer success team Watertown, MA
- customer marketing Watertown, MA


