Housing Operations Coordinator II

Coordinate the online housing and meal plan application and contracting process.Works in conjunction with the Leasing Consultant staff to maximize occupancy in university residence halls and apartments.Maintain leasing activity calendar to ensure departmental objectives are timely executed. Coordinate assignment of departmental scholarship recipients.Negotiate lease offers and prepare and execute leases for selected properties.Research and implement best practices and perform activities in compliance with Fair Housing Laws.Database Management:Configure database to properly assign residents in accordance with stated preferences.Develop custom queries and execute auto-allocation of residents in accordance with established departmental rules.Develop custom reports for routine and ad-hoc use and statistical analysis.Develop and retain reports for historical reference and analysis.Leverage software to reduce manual processes and increase operational efficiency and effectiveness.Work closely with software provider and Manager, IT for Auxiliary Services to troubleshoot and resolve software issues and data inconsistencies.Coordinate assignment of departmental scholarship recipients.Supervision:Hire, supervise, train and evaluate student assistants. Train staff and students on housing software.Communications:Composes complex and professional correspondence which clearly communicates departmental objectives.Presents information and responds to questions related to housing and dining as required by other departments, prospective residents, and parents.Documents policies and procedures related to leasing operations.Work with both students and parents on web portal training and technical issues.Other Duties as Assigned:Assist with Quarantine and Temporary Housing during certain situations such as a global pandemic.Perform other duties as assigned by the Executive Director, Auxiliary Services or Assistant Director, Auxiliary Services.Minimum QualificationsBachelor's degree.Professional experience in business management, finance, real estate, contract negotiation, rental housing, hospitality, or an equivalent mix of education and relevant experience in similar role.One (1) year of supervisory experience.Experience in analyzing complex data sets and generate actionable insights to enhance housing operations and improve student satisfaction.Proficient experience in Microsoft Office applications, including Word, Outlook, and Excel.Experience in building, training, developing, and evaluating a residential community team while contributing positively within a large organizational structure.Preferred QualificationsMaster's degree.Proficient experience of StarRez or similar comprehensive student housing management software system.One (1) or more year of collegiate-level residential experience.Two (2) or more years of supervisory experience.One (1) year of student employment supervisory experience.Knowledge, Skills and AbilitiesProfessional written and verbal communication skills.Effective networking and relationship-building skills.Willingness to learn and adapt to both new and existing technologies.Ability to handle multiple tasks simultaneously while maintaining superior results in each area.Excellent administrative, customer service and communication skills.Knowledge of one or more relational database managers (Access, ORACLE, SAP, SQL Server).Experience in developing advanced Excel 2010 spreadsheets (pivot tables, conditional formatting, graphing, Vlookup, nested formulas, macros).Ability to edit SQL reports a plus.