Senior HR Operations Specialist

Role Description

We are seeking a highly skilled and proactive Senior HR Operations Specialist to join our HR Shared Services team. This role is pivotal in driving operational excellence, enhancing employee experience, and optimizing HR service delivery across the Americas region. You will serve as a subject matter expert, lead initiatives to improve service quality, and partner with COEs and HR Technology teams to operationalize transactional services and reinforce self-service services.

Key Responsibilities

• Employee Experience & Case Management:
  • Serve as a senior point of contact for complex and escalated HR inquiries across multiple channels (phone, email, chat) and locations to include USA and Canada.
  • Ensure high-quality resolution of cases by applying deep knowledge of HR policies, programs, and systems.
  • Monitor case trends and proactively identify opportunities for process or policy improvements.
• Process Ownership & Optimization:
  • Lead the operationalization, documentation, and continuous improvement of MyHR processes.
  • Partner with HRIS and IT teams to enhance system functionality and user experience.
  • Drive automation and self-service enablement through knowledge base development.
• Stakeholder Collaboration:
  • Collaborate with HR COEs (e.g., Total Rewards, Talent Acquisition, Employee Relations) to ensure alignment and consistency in service delivery.
  • Act as a liaison between Shared Services and regional HR teams to support local compliance and cultural nuances.
• Voluntary Termination Support:
  • Provide guidance and support for voluntary termination processes, ensuring compliance and a smooth offboarding experience for employees.
• Data & Insights:
  • Partner with leadership to analyze service delivery metrics and employee feedback to identify trends and recommend actionable improvements.
• Training & Knowledge Management:
  • Lead onboarding and training of new team members and contribute to capability building across the team.
  • Own and maintain HR knowledge articles, ensuring accuracy, relevance, and accessibility.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field; HR certification (e.g., CHRP, SHRM) preferred.
• 3+ years of progressive experience in HR operations or shared services, ideally in a global or matrixed organization.
• Proven ability to manage complex cases and drive process improvements.
• Strong analytical skills with experience in reporting tools and HRIS platforms (e.g., Workday, SAP).
• Excellent communication and interpersonal skills with a customer-centric mindset.
• Ability to lead initiatives, influence stakeholders, and manage competing priorities in a fast-paced environment.

Company Description

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

• We are a global industrial technology innovator with a startup spirit.
• Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies.
• We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale.
• We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth.
• We use the proven Fortive Business System (FBS) to accelerate our positive impact.