Senior Account Manager

ABOUT AGENCY 3-2 Agency 3-2 is a creative experiential marketing agency specializing in brand activations, sports and lifestyle marketing, retail experiences, talent partnerships, and cultural storytelling. We work with some of the most influential brands in sports, footwear, fashion, and entertainment, including Nike, Jordan Brand, Foot Locker, and other industry leaders. Our work lives at the intersection of sport, culture, creativity, and community, bringing ambitious ideas to life through unforgettable consumer experiences. We're a fast-moving, highly collaborative team that takes pride in delivering exceptional work for our clients. THE ROLE We're looking for an experienced, highly organized, and proactive Senior Account Manager to join our growing team in Miami. This individual will serve as a key point of contact for our clients, overseeing multiple projects and ensuring that every activation is delivered with excellence, from the initial brief through final execution and reporting. Experience working with Nike, Jordan Brand, Foot Locker, Hibbett, JD Sports, Dick’s Sportings Goods or comparable major sportswear, footwear, or athletic retail brands is a requirement for this role. Our ideal candidate understands the pace, expectations, approval processes, and creative standards that come with servicing major global brands. They know how to anticipate client needs, lead internal teams, manage timelines and budgets, and keep projects moving without needing constant direction. This is a hands-on role for someone who is equally comfortable leading a client presentation, managing a complex project timeline, working with creative and production teams, and being on-site during a major activation. KEY RESPONSIBILITIES Client Relationship Management Serve as a primary point of contact for assigned client accounts, building strong, trusted, long-term relationships. Manage day-to-day client communications, meetings, presentations, and deliverables. Understand client objectives, brand guidelines, business priorities, and internal approval processes. Anticipate client needs and proactively identify solutions before challenges escalate. Confidently lead client calls, creative presentations, status updates, and project recaps. Identify opportunities to grow existing accounts and support new business opportunities. Project & Account Management Own projects from the moment a brief is received through final execution and post-event reporting. Translate client briefs into clear internal action plans, deliverables, timelines, and responsibilities. Establish and maintain project decks, budgets, schedules, meeting agendas, and documentation. Coordinate internal briefings, creative reviews, client pitchbacks, and project milestones. Oversee multiple concurrent projects while ensuring deadlines, budgets, and expectations are met. Maintain project organization across platforms including Slack, Box, and other agency management tools. Proactively flag potential issues, communicate changes, and recommend solutions. Creative & Production Collaboration Partner closely with creative directors, designers, producers, and agency leadership to develop and execute compelling experiential concepts. Provide clear, actionable creative briefs and consolidate client feedback into organized next steps. Ensure creative concepts are strategically aligned with client objectives, budgets, and brand standards. Work alongside producers to ensure approved concepts can be successfully executed. Help manage client approvals for creative assets, event experiences, talent integrations, and production elements. Attend events and activations as needed to support client relationships and successful execution. Budget & Financial Oversight Work with production and leadership to develop project budgets, estimates, and scopes of work. Monitor project spending and identify potential scope changes or budget concerns. Ensure additional client requests are documented and appropriately scoped. Support financial accountability and healthy account profitability. Leadership & Agency Operations Oversee and manage a team of one Account Manager. Demonstrate ownership, accountability, and sound judgment across assigned accounts. Lead internal meetings with clear agendas, defined objectives, and actionable next steps. Maintain consistent communication with internal stakeholders and agency leadership. Support and mentor junior account team members as the agency grows. Help improve account management workflows, systems, and internal processes. Uphold the agency's standards for responsiveness, professionalism, creativity, and execution. REQUIRED QUALIFICATIONS 5–7+ years of experience in account management, client services, or a related role within an experiential marketing, creative, advertising, or sports marketing agency. Direct professional experience servicing Nike, Jordan Brand, Foot Locker, Hibbett, JD Sports, Dick’s Sporting Goods or comparable major sportswear, footwear, or athletic retail brands. Demonstrated experience managing large-scale experiential marketing campaigns, brand activations, retail events, product launches, or sports-related marketing programs. Strong understanding of sneaker culture, sports marketing, athletic retail, and the consumer experiences that resonate within these communities. Proven ability to independently manage major client accounts and multiple projects simultaneously. Experience partnering with creative, strategy, production, and external vendor teams. Strong organizational skills and exceptional attention to detail. Excellent written and verbal communication skills, including confidence presenting to senior-level clients. Experience managing project budgets, scopes, timelines, and deliverables. Ability to thrive in a fast-paced environment with evolving priorities and tight deadlines. Proficiency with Google Workspace, Microsoft Office, Slack, and project management tools. Must be based in Miami, Florida, or willing to relocate. Willingness to travel domestically as needed for client meetings, events, and activations. IDEAL CANDIDATE Beyond experience, we're looking for someone who naturally takes ownership. You're someone who: Doesn't wait to be told what needs to happen next. Can run a client account independently while keeping leadership informed. Understands how to balance creative ambition with operational realities. Comes to every meeting prepared, with an agenda and a plan. Builds genuine relationships with clients and earns their trust. Pays attention to the smallest details while keeping the bigger picture in mind. Knows the sports, sneaker, and lifestyle industry beyond just the brands themselves. Is comfortable rolling up their sleeves when needed. Takes pride in producing exceptional work and being part of a high-performing team.