Solutions Design Engineer

Our customers seek to image, measure, and fabricate at the nanometer scale and below. Applications range from nanotechnology and semiconductor fabrication to life science and high energy laser physics. As part of TMC’s Technical Sales team, the Solutions Design Engineer will be responsible for identifying customer needs and developing optimal proposals from TMC’s product portfolio of configurable and custom solutions. The Solutions Design Engineer is a brand ambassador, representing TMC via frequent customer interaction daily via phone and email, as well as trade show support and occasional customer site visits. The position requires organization and focus to serve the needs of customers from many different technical and scientific disciplines with varying applications and tight deadlines in a fast-paced environment. To succeed, one must possess strong technical and sales skills, good communication and interpersonal skills with a professional approach. The position requires competent technical problem-solving skills, drawing on a technical degree to work independently as well as with team members from senior management, sales, marketing, engineering, design, R&D, and manufacturing to solve customer problems with complete solutions.Job Responsibilities Include:Own customer inquiries by providing timely and professional responses to domestic and international customers, communicating commercial and technical information related to TMC productsAnalyze customer technical data to gain understanding of the customer’s application and develop customer-specific solutionsRepresent TMC at trade shows 2-3 times per yearServe as a hub of activity; perform as a key interface between customers, field sales, service, marketing, production, and engineeringDefine and document special customer product configurationsPrepare and execute customer presentations, quotations, bid packages, and proposalsWorking alongside the sales team, utilize TMC’s internal CRM system, Salesforce.com, to track customer inquiries, record leads, close opportunities, generate quotes, follow up with customers, forecast revenue and perform other sales and marketing analysesGenerate, review, and price special customer configurations, and provide written quotes for such configurations directly to the customer. Follow up on quotes directly with the customer or with the TMC Field Sales Representative and DistributorsContribute to short- and long-term product development and improvement plans by actively collecting VOC and market intelligence related to emerging technology and competitive activities, maintaining an awareness of TMC markets, customers, sales opportunities, competitors, and productsTravel to customer sites (often with local sales, service, product team) to present proposals, resolve technical issues, and assist in closing ordersReview customer POs, support the customer service team to manage timelines, ship dates and shipping prioritiesAssist in the preparation of application notes, case studies, technical literature, and other digital content including video product demonstrations and webinarsPrepare, conduct, and participate in training and education programs focusing on product capabilities and applicationsDemonstrate a professional approach to the job with good interpersonal skills among customers and office staffPosition Requirements:B.S. in an Engineering discipline or a Physical Science. BSME or BS Physics a plus.Minimum of 2 years’ experience in technical sales or engineering. Experience in vibration measurement and/or control a plusGood sales skills, and a strong entrepreneurial driveExpected to quickly develop knowledge of TMC vibration control and related products to understand their basic design and operation, capabilities, and limitationsAttention to detail and good time management skillsProficient in all MS-Office software (Excel, PowerPoint, Word, etc.). Experience with Microsoft Dynamics AX a plusExperience with Salesforce.com, or other CRM, a plusPrevious experience with optical or electron microscopy, semiconductor equipment, materials research, or cell biology, a plusExcellent interpersonal and communications skills for working with customers and in-house personnel. Must be an effective communicator (verbal and written) both within TMC and with customersAbility to work independently in a fast-paced environment while focusing on the task at handDemonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.Ability to travel about 10-20% of the time both domestically and internationallyTMC’s mission is to explore and solve the world’s most critical floor vibration challenges by designing and manufacturing the most innovative, highest quality products, providing the best customer service, and consistently meeting or exceeding our customers’ expectations while promoting collaboration, integrity, and value. The Solutions Design Engineer is a key driver of the Sales, Marketing, and Engineering functions focused on growing TMC’s world-leading floor vibration control products by providing commercial, strategic, and technical guidance to customers, marketing, sales, and service personnel. This is a high visibility position ideal for an Engineering or Physical Science professional seeking to make a direct contribution to TMC’s strategic customer-focused and technical initiatives at our Peabody, MA factory and division headquarters. This position offers opportunities for professional growth and development as it plays a critical role in executing TMC’s growth strategies in a cross-functional, matrixed environment.