Office Coordinator

Job Description

Job Description

At the Tom James Company, an office professional supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An office professional is a valued member of the Tom James support team.

 

We currently have a full-time opening in our Newton, MA office. Our position is for 40  hours per week at $25.00 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan.

 

Regular onsite attendance required.

RESPONSIBILITIES

Receiving & Shipping

Unpacking received shipments daily 

Prepping and steaming garments for delivery and placing on clothing inventory rack, filed by Sales Professional

Prepping and shipping out packages to clients and factories

Processing returns, remakes, and alterations

Helping clients when they come to the office

 

Alterations 

Entering alteration instructions into the proprietary system

Communication with outside contractor tailors, delivering/picking up garments as needed

Checking in alteration tickets upon completion

Preparing alteration report for corporate office

 

Telephones/E-Mail/Mail

Answering incoming phone calls and relaying messages to appropriate Sales Professional

Checking store e-mail daily and forwarding information to relevant person(s) 

Making same day bank deposits and running errands

Making follow-up calls to factories, customers, and corporate office

Performing other duties as assigned

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Strong computer skills, including proficiency with Microsoft Office and Google Docs

Ability to multi-task in a fast-paced environment, prioritize multiple projects and consistently meet deadlines

Strong organizational skills

Ability to bend and lift 30 lbs.

Management of office supplies

Communicating with building management

Ability to put together office monthly reports

Assist with preparing for biannual trunk show events

Valid driver’s license required

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.