Senior Director of National Support

Leading non-clinical operations for renal care management programs, the full-time Senior Director of National Support will manage partnerships with corporate teams and oversee contact center capabilities while driving operational improvements and budget accountability in a remote role, preferably for candidates residing in the MST zone. Key responsibilities Identifies and drives continuous operating improvements and quality performance metrics Leads initiatives to enhance contact center capabilities and tracks emerging trends Manages a leadership team to support enrollment, administration, and clinical operations Required qualifications Bachelor's Degree required 8-10 years of experience in an operational leadership role required Prior experience in call center leadership preferred